Passenger65025022313
3 maggio 2024
I booked with Love Holidays for a solo female holiday, I liked the look of a boutique hotel for adults only as I just wanted to rest and relax. Picked up at the airport using the Love Holidays Express transfer, what they didn’t explain was that Express still has up to three drop offs, so where I was expecting to be at the hotel within an hour, it took nearer two so didn’t arrive at the hotel until after 10pm, the Night Receptionist was very helpful and confirmed they had kept some food for me which was good. I went to my room 1607, very impressed with the size of it, though it does need a chair or small sofa and table in the big gap by the bed. However, this is when things turned, overnight the air conditioning leaked badly so that my room flooded! I also had to put up with some sort of smoke alarm above the bed which gave the whole room a blue glow throughout the night so it was never dark. I went to Reception where I met the Manager, he said he would try get the air conditioning unit fixed and for me to return later in the day. When I went back after lunch he said I would need to change rooms, he offered me one of the rooms behind the block of suites so the view was of the back wall and a bit of the sea beyond, so basically I’d be looking at a wall, the actual room was also tiny, not much bigger than the bed! I asked if there was another option, he took me back to the block where my first room was and offered me a similar room to what I had, however the view was more side sea view, not what I had paid for, however he gave me no choice but to accept – Room 1610. That afternoon I was sitting on the balcony of the new room late afternoon and guess what, I could hear the air con unit start dripping! I went and got the Manager to show him, when we returned to Reception he wasn’t very helpful, just kept blaming the air con company and not taking any responsibility or understanding my situation considering I had now changed rooms and would need to again, he refused point blank to offer me one of the upgrade rooms (with jacuzzi or own pools) ‘because they are expensive….oh and we’re full’ the hotel was not full, maybe 30 guests at this point, and I know the suites were not that much more than what I had paid, I only chose not to book a suite in the first place because I travel alone and want to meet people! Therefore because I didn’t want to look at a wall for the remaining week, I had no choice but to accept yet another room 1604 facing out to the right looking at trees and I know would never get sun, with the agreement I could revert back to my first room once the air con was fixed – I decided to put up with the blue room glow in order to keep the better view! That night I woke up to, you guessed it, the air con unit beginning to leak in 1604, so back to my first room once things were fixed. So that’s 4 room changes in 2 days! It was obvious the air con units had not been tested prior to the hotel opening for the new season, and as I seem
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