Suiten Am Schloss

The two impressions I am left with having stayed at this property are the greed of the company that manage the property and the utter contempt for customers We attempted to change our reservation due to Austria amending their vaccination policy. Despite sending 6 emails over 6 days we received no response from the property. After four days of phone calls we finally got through to a Mandy in a reservations center in Germany. Mandy adopted a that's you problem attitude. We were informed 3pm is check in time. Arriving at 2pm we thought we would drop off our equipment and grab lunch. Unfortunately there is a machine at the door which reminds you no access until 3pm. As we were so far from the center of the village we decided to wait outside for the best part of an hour in freezing conditions. When we finally gained access we discovered we were the only guests staying at the property There was nobody on the premises for the duration of our stay. Rooms were not cleaned and I refer to basic hygiene here bins emptied , floors washed , towels changed. One half toilet roll for three persons , not even a bottle opener. The property is located 15 - 17 minute walk from the center of Kitzbuhel not as advertised. I have been skiing for over 25 years and have stayed in Kitzbuhel on a number of occasions previously. This is without doubt the worst experience I have had.