Star Island Resort and Club - Near Disney

Security gate that you must check in at was a big plus for us! We were on the first floor so we were able to walk around right out our back door, also big plus for us. The jacuzzi tub needed to be cleaned once we turned the jets on. But for the price and that being our only complaint, we will most likely be back again.

This place was clean and spacious. Pool was great. Bar and staff were great. Deli not good as food was tasteless and costly. Both times we purchased counterperson was pointedly looking for additional tip for nothing on top of overpriced food which already included 18% percent gratuity. No wonder that it was mostly empty.

The place was very convenient and had a ton of perks like live music, pool bar, a while games area as well. The only thing I would say is the floors in the actual hotel room were extremely dirty. Other than that it was a great experience.

The rooms are dated and there were roaches in the room. Also ac didn't work. Maintenence came took a look and didn't resolve the matter. Told management about it and no attempt to fix or make right. Good thing i only stayed one night.

The bed was about a 7/ 10 when it comes to all sorts of hotels and resorts ive stayed at, but the sheets were gross looking. It was nice that the property had a garden tub, what was awful was scrubbing it clean, the jets looked like they hadnt been cleaned in years, there was black gunk all in and around them, the floors werent mopped properly so after walking around for about 30 minutes in the room my feet were turning black, the shower had soap scum in it that was very obvious, the outlets in the room were falling out of the wall, the toilet made an awful squeeling noise every time you flushed it for about 5 minutes straight, the couch was very hard and uncomfortable. They also lock the thermostat so you cant get it under 73 ( thank you youtube for teaching me how to drop it). We had people staying in the unit next to us and you can hear everything in the units very very clear, theres really no noise barrier. Overall i wouldnt stay here a 2nd time and that truly is a bummer considering a lot of places dont offer garden tubs anymore but i refuse to pay over 400 for 2 nights for a unit i need to clean myself.

Resort has misleading information about the rooms. I reserved a 4 BR villa but instead I received connecting rooms with a small pull out couch instead of a third room. When front desk was contacted they accept the is misleading information but there was nothing they can do. They need to stop using false advertisement.