Nocampo2187
1 gennaio 2024
This place is disgusting and should be shut down. The hotel staff has no sense of urgency and is completely unprofessional. I arrived at the hotel a'little after 3pm when check in started only to be told my room was not ready. There was a couple already in the front office requesting a different room because of bugs in their room. I ended up waiting an additional 3 hours just to get a room. I reserved a "smoking" room but was put in a non smoking room. When I asked why I wasn't getting a smoking room, the manager said there were none available but when my friends finally got to check in, they were given a smoking room. The second day, my toilet wouldn't flush. My husband discovered this at 630am and went to the front office to report the issue, but the front office was closed and no ones was available. So from 630am-9am we couldn't use the bathroom. We finally reported the issue at 9am and all the manager did was offer to open the pool restroom. When I walked into the bathroom it was horrific and disgusting, someone had kicked in the walls and did #2 in the toilet but didn't flush. It was very clear that no one had been in there in quite some time. It was so unsanitary that I refused to use that restroom. Maintenance didn't come to fix our toilet until 3 hours after we reported the issue. On check out day, as I was walking down the stairs, someone had vomited on the last step causing me to have to jump from a higher step to get down so that I wouldn't step in it. Then to end my trip on a worse note, when I went into the office to turn in my keys, one of the staff employees was behind the desk with a cigarette hanging from her mouth having a while conversation about how drunk she was on new years.
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