Paradise18231065575
16 novembre 2024
Although we booked 2 nights at Onyado Tsutaya, we were told at check-in they were full and we had been given a room in a separate building "Annex Hatago" (across the street and a few doors down from the actual ryokan.) Given there was an actual name for the separate building, we should have been informed upon booking that we were staying elsewhere and not in the ryokan itself as we had booked. As this information was not relayed to us until check-in, we felt completely misled right from the start. If you've ever stayed in a ryokan, it is all about the atmosphere, hospitality and food. The annex is a non-descript block facing a parking lot. It has no atmosphere and it is hard to experience anything but aggravation walking up/down 2 flights of metal stairs on the outside of the building (no elevator in the annex) and across the street for dinner on a cold night in your yukata. We are fully able to climb the stairs (we walked two different sections of the Nakasendo during our stay here) - it just wasn't what we expected given the hotel indicates it has an elevator. I was also surprised to be left a placard informing us that rooms were not serviced when staying more than one night. While I am all for a green environment, daily service to the room is usually a guest's option rather than a lodging's mandate. Summing it up, no, I would not recommend a stay here as it felt like a bait and switch. Having said that, this is the first time in all my years of traveling throughout the world that I've ever experienced such deception when booking a room.
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