Cramim by Isrotel Exclusive

It's was very sad, the hotel became old, the rooms became dilapidated, tired, unhappy employees looking into their eyes like dead, we talked to each other, and it was a very bad situation, they told us how much they do not get well salaries, their salaries are under the minimum wage, they have a thousand managers, but they do not have any employees in the evening to fix the lamp, a few cleaning staff waiting more than two hours to bring you some towels because of the lack of them, they have , unclean spa. I will not return

My wife and I came for an overnight stay to celebrate a special anniversary. We were not dissapointed. The spa massage which we had scheduled for our arrival was pleasant and we were treated by competent and and caring masseuses. The room and the other facilities in the hotel were as one might anticipate at this type of hotel. Both dinner and breakfast were outstanding, probably the best buffet type hotel dinning I have experienced, handsdown the best in Israel. I have not hesitation in recommending the Cramim Hotel and Spa. Having said all this, I would not award the hotel five stars for reasons which are easily remidied or issues which should never be found: 1) Cleanliness is an issue, dust can be found in common areas and in the (our) rooms without looking for it. 2) We visited (by chance) on one of the coldest days of the year. The common areas, in particular in the spa, were not warm. One guest said to us in conversation, "I don't get it, this place is a spa, it should be warm and comfortable, it's freezing, that's why I'm wearing this sweatshirt and not one of the (terrycloth) robes ptovided". The corridor on our floor was absolutey cold, there was no discernable heat, it really was a case of bringing the outdoors, inside. 3) The hotel staff were overall excellent in their own areas, however there was very little expression of esprit de corps which is de rigueur for a five star establishments. 4) The appearance of some of the staff was not slovenly, but certainly underpar. I can appreciate that the hotel is not of the cord and braided uniform variety, but management needs to pay more attention to the overall feeling they want to impart to guests. 5) The level of English among the staff does not befit a five star establishment, (it was not a problem for me as I am fluent in Hebrew). This is easily improved by providing some lessons which are geared to providing services to guests. 6) A final note. Prior to our visit I wrote to Isrotel's customer service e-mail, mentioning that we were coming to celebrate a special wedding anniversary and some acknowledgent of this detail would make our stay more pleasurable. They responded that they would forward this to the hotel and that this would be attended to, conditions permitting. The hotel had a fair amount of guests, but nothing that should have overtaxed the staff. Again this is a minor detail and I do not mention it to register a complaint, rather it is another indication that the General Manager is not affixing his eye sharpley enough on the ball. So, four stars instead of five.

*English Follows* ביקרנו במלון בראש השנה, אמא שלי ואני. המקום מאוד מטופח ואסתטי, וניכר שהוקדשה מחשבה רבה בעיצוב. הכל נקי, הגינות מתוחזקות, העיצוב הפנימי בטוב טעם. גם החדרים נעימים. הנוף מחלונות החדרים יפה, אבל מהחדר שהיינו בו אפשר היה לראות גם מנופים וענייני בנייה לא גמורים מהשכונות במרחק, שקצת פגמו בפסטורליה (אם כי זו לא אשמת המלון). השירות יוצא מן הכלל, כל שאלה נענית ואפשר להרגיש בנוח לפנות בכל בקשה, כולם מסבירי פנים ומסייעים, מקצועיים ונחמדים מאוד- במיוחד ג'ייקוב המקסים ועינת מנהלת החנות. במלון יש בריכה פנימית ושתי בריכות חיצוניות, ג'קוזי וסאונה- כולם מתוחזקים היטב, נקיים ונעימים. יש חדר כושר וסטודיו ליוגה צנועים למדי- בחדר הכושר יש הליכונים ואופניים אבל אין הרבה אופציות למי שמחפש.ת אימוני כוח. קומת טיפולי הספא שקטה ויש בה כורסאות, תה חם וקר ומוזיקה מרגיעה, ויש מגוון טיפולים שהספא מציע. ארוחת הבוקר במלון מצוינת, מגוונת, והכל טרי וטעים- סלטים, גבינות, חביתות, פירות, מאפים מתוקים, פשוט נהדר. בארוחת הערב יש מגוון של בשר ודגים, אבל מנה עיקרית טבעונית יש רק אחת (נקודה לשיפור- להוסיף עוד היצע של אוכל לא מן החי בארוחת הערב). עם זאת, רוב הסלטים ומנות הצד כן מתאימות לצמחונים וטבעונים, ומהם יש מבחר. המיטות בחדרים נוחות מאוד, ואפשר לבחור כרית מיוחדת מתפריט כריות. החדרים מאובזרים בכל מה שצריך ואפילו חיכו לנו בחדר עוגה, שוקולד ומטהר אוויר חדש ארוז. נהנינו מאוד מהשהות במלון ונשוב בעתיד! ... My mother and I stayed at Cramim hotel during Rosh HaShana holiday. It's a highly aesthetic and beautifully designed place. Everything is clean, the gardens are well taken care of, and the interior design is of a very high level. The rooms are cozy too. The view from the room's windows is pretty, but our room faced some unfinished construction from the neighborhoods around, which was a pity (but isn't the hotel's fault). Service is absolutely excellent, every question is answered and we felt comfortable to ask for things, everyone is friendly, helpful, professional and nice- specially Jacob, who was particularly friendly to us, and Einat from the shop. The hotel has 3 swimming pools- one inside and two outside, a hot tub and a sauna- all well maintained, clean and cozy. The gym and Yoga studio are quite modest, the gym is equipped with bikes and running devices but not with much equipment for strength exercises. The spa treatment floor is quiet and you will find there armchairs, hot and cold tea and relaxing music. The spa offers a variety of treatments too. The hotel's breakfast is excellent, diverse, and everything is fresh and tasty- salads, cheese, eggs, fruits and sweet baked goods, absolutely fantastic. At dinner you will find a variety of meat and fish dishes, but only one vegan main course (I suggest as an improvement to offer more vegetarian-vegan dishes at dinner). However, most salads and side dishes are suitable for people who don't eat meat, and you'll find a variety of those. Beds are very comfortable and you can even order a pillow from a pillow menu. Rooms are well equipped and we even received a little cake, chocolate and a new air diffuser. We enjo