Lifthotel

On a great railways trip to Austria arrived at the hotel after a very long day sat in restaurant with a cup of tea to be told very abruptly by a waitress with fairish hair in a pony tail about 40rs of age “ you can’t sit there you are in there” pointing to another area I explained ok we have only just arrived very angry look on her face ! Then I heard her telling off a man in our group you can’t use that glass for your lager that’s for that lager ?? Why would a glass matter then one day after a tour we arrived back at the hotel a plastic cup was over the beer tap presuming it was to keep it clean from flies I attempted to remove and this woman snatched it from my hand and shouted at me NO ! It’s finished I was shocked and told her she was very rude and infact it was all inclusive until 10pm she walked off I went to reception and spoke to a young gentleman explained what happened and told him how rude she had been My husband then tried the same thing she shouted at him when he said we are all inclusive she then had the Cheek to say “ I don’t speak English “ wow so would never in a million years return there Rooms very nice Pretty village but sure there’s nicer hotels Food very average Packed lunch same every day dry bread or roll no butter with cheese

The room was nice, and the bathroom very modern with nice design. Nice walk into Kirchberg by foot - not too far. Average service in reception and restaurant, with the exception of a very young very nice receptionist who was very proactive and serviceminded. There was also a nice wellness area in the basement. However, we had dinner and breakfast included, and the food was not good at all. Very crowded and noisy restaurant, buffet style dinner, and by neither look or taste I was able to know what I was eating. And I am not picky. In Austria, we have otherwise only experienced high quality food so this was a first.

Beautiful surroundings absolutely breathtaking hotel was very clean staff was lovely apart from one in restaurant girl with attitude but really need some attention to dinring area lots of flies but not enough detectors food needed to be covered up more