Hotel in zona HYA Training Limited, Hull

È la mia prima visita e sono assolutamente sorpreso dal cibo e dal servizio. Le viste dalla mia stanza erano sorprendenti, vista sulla Marina e il personale sono stati davvero gentili e utili. Certamente prenoterò questo hotel per il mio prossimo viaggio a Hull. Molto consigliata!

Ideal location that offers spotlessly clean accommodation. Good night’s sleep in an outstandingly comfortable bed. Super inclusive breakfast that offers something for all tastes but no other meals on offer and the bar area was rather soul less. I’d stay there again though as it’s so well placed for station and the room rate is reasonable compared to other hotels around the city centre.

Hotel is amazing including the rooms, check in, staff, recognition of Hilton honours and breakfast. Unfortunately this stay was negative as we were on floor 3 below the Lexington which had a DJ/ disco until 1am. The issue was resolved and we will be making further bookings. We rang reception at 10:30 to ask when the disco/ DJ in the Lexington would end. We were told 11:45 and we said there was a constant thudding as we were on floor 3 but it would be manageable for an hour as we could still get to sleep at a reasonable time. The receptionist told us she had been up once to talk to the DJ about turning the volume down. The receptionist said she would be going up again and that these issues happen. The room was shaking and rattling due to the thudding. We rang down again at 11:55 to be told that the information we previously got was incorrect and that the DJ would be on until 1am. The person on reception asked who gave us the information but we didn’t have a name, we just knew that at 10:30 when we rang down, we got told 11:45. We asked for a room on a lower floor and we were told that this could not be authorised by the member of staff on the phone, it had to be authorised by the manager. If we had been told the correct information at 10:30 when we called reception, we would have requested a move then to a lower floor and saved the hours of not being able to sleep and the stress due to this. We received another call at 12:16 from reception saying they were going to go up and ask the music to be turned down. We did acknowledge that there are limits to what the staff can do and that it is not their fault. Our two previous stays at this hotel were amazing and even now, we can’t fault the room, check in service, acknowledgment of Hilton honours or breakfast. All of these areas are perfect and could not be improved upon. Staff are friendly and attentive and they are a credit to the hotel. But to pay for a hotel room and have noise stopping you from sleeping until 1am isn’t good enough. We spoke to manager, Andy, about our experience and he was really good and we came to a resolution that we are happy with. Due to how this was resolved, we will be making future bookings at this hotel as we travel to Hull regularly and we don’t want one negative stay to outweigh the positive ones.

L'appartamento 1 dormito che ho soggiornato era bellissimo, molto pulito e moderno con una piccola cucina ben attrezzata, tra cui tostapane, caldaia, forno, forno, microonde, sacchetti da tè per lavastoviglie e sacchetti da caffè. Il letto è molto confortevole e il bagno è grande e attraente con una bella passeggiata in doccia. L'hotel è in una bella posizione, nella parte antica di Hull, la Marina è a circa 10 minuti a piedi. Punti da notare, è una pietra che getta dalla Hull Minster e le campane sono alte e anelli ogni 15 minuti 24/7. Le finestre non sono doppiamente ingranaggiate per evitare il suono dall'esterno, ma sono fornite le interruzioni dell'orecchio. Non c'è nessuna ricezione o personale sul sito, quindi è necessario sapere in quale stanza stai soggiornando e ha bisogno di un PIN per accedere alla proprietà e alla tua stanza.

Tutti i servizi vi daranno un benvenuto molto caldo non c'è nulla che il personale consideri molto problema.Tutti gli ospiti riceveranno un trattamento speciale questo non si verifica in grande catena anche albergo con un rating stellare più elevato.Ogni camera è dotata di un frigo e fornisce un La bottiglia di acqua per ogni ospite quotidiano non accadrebbe in 3 stelle hotel indipendente o in grande catena.Le camere sono comode e ben progettate.Angie Il proprietario assicura che le camere siano eccezionalmente pulite, anche la sua attenzione per i dettagli Emma è bella ospitare efficiente ricevitore insieme alla terra e utile Nikki Allora c'è Charlotte parte della famiglia dei proprietari una ragazza così utile.Le aspettatrici nella sala colazione sono calde mai.Mia sorella è rimasta qui per qualche settimana, ora il personale e la famiglia che la possiede hanno guardato come la propria famiglia, era malata e si e' impegnata a farsi visitare all'ospedale Emma Jackie, una delle proprietarie della famiglia Gary, un uomo carino La sua assistente si è fatta infatuare Emma e Jackie la ha presa.Emma si è assicurata che avessi una stanza vicino quando fu liberata dall'ospedale, riorganizzando le camere assegnate. L'hotel è perfetto se si desidera un bel hotel in una piazza di giardino vittoriano a pochi passi dal centro della città.Se si arriva con il treno per coprire un minibus è disponibile all'hotel e da e a meno che il vostro taxi preferito minibus per un più economico opzione.Mia sorella e io tornerò più tardi quest'anno il nostro hotel preferito in Inghilterra.poveramente scritto tardi a notte spero di aver coperto tutto 🙂

First of all I should point out that the title is not a reflection of the hotel overall which is one of my favourites and most regular locations which is why I was so disappointed with the standard of my room on this visit. We had a family room with our 7 year old granddaughter but it was dusty on walls, curtains light fittings and bed head and I don’t mean just thin dust but thick and easily visible but thankfully the bed itself was clean and fine. The bathroom was again below par with no hand towels, mould round the bath and shower and both plug holes full of hairs. This isn’t the standard I’m used to at Village which led to my disappointment. It’s a shame because everywhere downstairs was immaculate, staff were friendly, value is excellent and the breakfast every bit as good and plentiful as usual. This visit won’t put me off the hotel and I’ll gladly stay there again but I think somebody needs to have a word with the housekeeping!

When I arrived the temperature in the room was 27.5 as indicated on the wall mounted temperature indicator. This not air conditioning and it says “This is not a cooling system”. The outside temp on that day was 19°C during the day and 15°C during the night. The window was already open as far as it would go. I checked the heater in the room and it was off. There was a stand fan in the room which plugged in and switched itself on. Unfortunately, the button controlling the fan was broken off and it would only work at full speed. I went to bed at 2330 and the temp was still 27.5°C. The fan was just circulating the high air temperature and was very noisy. I tried to sleep but it was impossible in that heat and with the noise of the fan. At 0230, I rang reception and complained about the heat and told her it was impossible to sleep in that heat and with the noisy fan. She agreed and said, “This is a very hot hotel and many many people complain about it but there is nothing we can do as we don’t have air conditioning. Turn the fan off to reduce the noise from it.” I said, “I thought the Premier Inn policy was, if you do not have a good nights sleep they will refund your money.” She said that had changed to, “Premier Inn only guarantee you a quiet night, you do not get a refund for any other problems and you can turn the fan off.” I certainly would not recommend this hotel to anyone. Trying to sleep in 27.5°C is absolutely impossible in this country.

Conosciuto con personale amichevole e cortese alla reception. La stanza era pulita e la vista era bella dalla stanza. La doccia era terribile! Luke caldo alla temperatura più calda e congelato quando si girava la temperatura in un altro modo. Abbiamo ordinato cibo dal codice qr per il servizio in camera perché mia figlia non si sentiva molto bene, ma aspettava più di un'ora e non è mai arrivata. Ho cercato di chiamare per circa 20 minuti, ma nessuno ha risposto al telefono. Sono andato in ricevimento e ho parlato con la signora che era molto scusata e ha spiegato che l'app non funziona mai, se questo è il caso forse l'hotel dovrebbe rimuovere i codici dalla stanza e sostituire con un menu di servizio in camera tradizionale! La signora al ricevimento ha fatto tutto il possibile per correggere il problema e sembrava essere usata per questo. Purtroppo, perché ho dovuto aspettare così tanto per il servizio in camera (stava solo per essere un snack) ho perso di usare le strutture così non posso commentare davvero, ma hanno guardato bene . La colazione era fantastica, ho dovuto dire, ben cucinato e molte scelte, servire te stesso che mi è piaciuto.