Hotel in zona Mona Heights Park, Kingston

My stay at the S. Kingston Hotel was amazing. From checking in, the restaurant, housekeeping . The meals were very tasty. The Sweet Potato Crusted Snapper 10/10. The staff was very professional and attentive. They went above and beyond to make my experience memorable. Definitely going back. Kudos to the S. Kingston team.

Our flight was late and we got to the hotel sometime after 9 pm. when we reached the hotel, the hotel staff advised us that they had computer problems and could not check us in. We waited over 1 hour to find out that they had given away our reservation. We tried to get something to eat while the hotel staff tried to find us another room, but the kitchen closed at 10 pm and we were very hungry. They tried to accommodate us and let us order 2 salads to go which took 30-45 mins. When we finally got our salads and we also got notice that they found us a room for the night. When we got to our room, it was very nice. They gave us the executive suite for the night which eased my dissatisfaction in their service for the night. The next day, I asked if we could stay in the Executive suite for the rest of my stay without any additional cost since they could not find us another room as i had originally booked. they agreed and my aunt and i had a great time for 1 full day. On our 3rd day when we returned back to the hotel room after being out the full day, we noticed load machine like sound coming from the room since we were on the 10th floor. Then we notice the sofa seat was wet and water on the floor. Then we noticed water coming from the ceiling running down from the ceiling down the wall and over by the living area and by the bar area. It was crazy. I had to call the front desk and report it. They sent up someone to evaluate and then when they saw it, they called the manager or engineer to take a look. It appears that work was being done on the roof and the water came down into the suite and made a mess of the furniture and floor. The engineer apologized for the inconvenience but and then left. We were left in the room with water all over the floor and unable to use the living room. We ended up having to call the front desk to have then send someone to clean up the water on the floor and on the furniture. We ended up eating in our bedrooms. When we checked out, i mentioned to the hotel staff about the inconvenience we had with the water and the staff was sympathetic but no apologies or offer to give a discount or anything. I decided i would not return to this hotel again. I would not recommend this hotel to anyone especially with the experience we had.

Molto pulito, il servizio è buono, il ristorante del quinto piano può vedere il paesaggio della Giamaica, molto bello.

Customer service was friendly and professional and very helpful. The room was comfortable and relatively clean but the floor and carpet was not swept or vacuumed, sheets and blankets smelled like crap but looked cleaned. Restaurant was great for breakfast which was a mixed of Jamaican and American style breakfast. I did not take advantage of the pool or the gym so I can’t give a rating but overall it was a pleasure hotel. I would book this hotel again.

This is a good hotel in a good location. It's bright and clean, well appointed and comfortable. The rooms are spacious with good bathrooms, good quality carpet and amenities. The dining room is open and bright, clean and spacious. The food was really good for a hotel, at reasonable pricing. The staff was always pleasant and helpful and there is an onsite taxi service. The driver will take you where you want to go and wait for you if you ask. It's very convenient. Close to a grocery and pharmacy and across the street from a great people's park.

Sono molto contento del servizio, della pulizia della stanza e della maggior parte della posizione, ogni lavoratore è stato utile e amichevole. Apprezzo quanto siano stati benvenuti a mia figlia e a un amico, soprattutto perché è stata la sua prima volta in Giamaica e celebrava il suo 35° compleanno. Team, grazie tante per la vostra ospitalità. Sono ansioso di restare ancora lì.

When I arrived I did not have much expectations for the destination as I was pleased to have just landed in Jamaica. The short drive to the hotel was welcomed after 4hr 30 min flight. Arriving at the hotel the staff was welcoming and in little to no time had us situated in our hotel room. I found evening was a interesting time to arrive at the hotel as it's open concept dining/ patio/bar area was neighbored by a dock which had direct access to the carribbean sea. The scene offered 180° view from either bar or outdoor dining area of the carribbean sea under moonlight bordered by the surrounding city lights suggesting a landfall in the distance. Wisely, someone had a couple 3 seater swing chairs facing the sea just before the dock. This made for a relaxing way to wind down your nite after a light dinner or drinks at the bar. The dock itself offered an opportunity for a seat, feet just about grazing the sea waters as you give your legs a swing. The hotels location from that vantage registers as a peninsula and the land in the distant view accross the sea as a cove. Now, from night one the food and drinks were good. The complimentary fare ranged from classic American breakfasts on some mornings to your classic salt fish, boiled dumpling, yam, and curry chicken. Should require a bite for lunch or supper the kitchen offers a set menu that does not dissapoint. From what I experienced and observed the culinary team understands how to prepare something appetizing for the palate. The chef's went out of thier way to be visible and were interested to observe and inquire as to how the diners were enjoying thier creations. Chef Neff in particular didn't waste a single opportunity to engage and ensure that we enjoying our meals and time dining at the hotel. The staff was diverse in experience levels from what I could observe only offering a more well rounded experience as a guest. They worked well as a team to match the energy of the visitors and were busy about doing what they could to keep the visitors engaged and served. Each day the rotation of staff each brought their own personality offering a more authentic experience while understanding the space needed that you enjoy your own experience. The in manager in particular seemed to remain dutifully concerned that the guests were well served. The staff for the most part was hospitable and enjoyable to engage,and there were interesting stories shared and moments worth keeping. As a bit of a conversationalist I was hardly dissapointed. I would have done better to keep record of their names that I could better do them justice. I was there through the recent hurricane and inspite of the challenges the water ,winds, and debris presented the staff overcame the most pressing of them in what seemed less than 48 hrs. Their strategy to move all remaining guests to the 2nd of 3 floors proved to be in the best interest of the guests health and safety. Keeping with the theme of service we were readily fed & kept hyd