Premier Inn Newton Abbot

Once was a lovely, clean and efficient premier inn but, unfortunately this is no longer the case. Rooms are tired, musty and old. Disabled bays were full of contractor vans. I asked about breakfast, I was told 6.30am start, got there for 7am, just croissants bread and fruit available, was told a 20 min wait even though only 4 people in. Had to go and find someone to place an order… no mushrooms ( no big deal for me). Breakfast arrived, scrambled egg wasn’t cooked or scrambled properly, beans barely warm. Couldn’t find anyone to complain so we left. I spoke to lady at reception when checked out just to be told there’s been a change of management…. Think there needs to be another one! Won’t return.

Not the usual good service you’d get from premier inn. Breakfast was suddenly cancelled one morning. They were refurbishing the restaurant but said breakfast would still go ahead. Wouldn’t have minded the cancellation but I heard receptionist rudely tell other customers different reasons for it being cancelled. Next day went for breakfast. Most of the usual items were not available, bacon was burnt to a crisp, so wife couldn’t eat it. Still charged the full price. Toaster not working, mentioned it to a rather rude waiter, as did others. A female waitress just stood there doing nothing for whole time we were in the restaurant , whist young male did all the work- no wonder he was rude. Plus point though - maintenance man came, and replaced toaster with a friendly smile! Good on you sir. Two receptionists were not too friendly, but other two were very helpful and smiled a lot and sorted minor problem I had. If there’s a problem, please be honest and upfront and pleasant. That said, when stayed at this premier inn in the past, always been 4 or 5 star service.

I arrived at the hotel, i entered the room to find no shower gel. I asked the next morning for house keeping to replenish this, when i returned to hotel this had still not been done. WIFI non existent, i asked reception for the code for the ultimate WIFI and even this didn't work, there is no signal or 3G here. The sink was blocked and would back-up, i left one morning with a blocked sink and house keeping had come in to "clean" the room and i come back to find the sink hadn't been cleaned or unblocked. On the final night i noticed small bite marks/holes in the pillow, when i woke the next morning i had found some bite marks on my neck. I would expect a pretty consistent approach to a Premier Inn room, however i was met with a sub-parr experience which i would expect from a cheap BNB not over £200 that i paid. When i called this morning to speak with reception as i left a book behind i called multiple times and no one answered i called head office reservations and asked them to put me through with no answer so i drove there to hotel to collect the book that wasn't moved to lost property it had been moved to "the linen room" for some reason......