Glasson LakeHouse

Lovely Hotel facilities and food wise. Gave it average review due to some of the staff. I think its more an management issue but for a 4 star hotel I would expect the staff to show a bit of pride and interest. Barman expected to make cocktails and serve customer's on his own which means waiting a while to get served if he is busy doing cocktails. Tables in lobby area not cleared and staff member we dealt with not very friendly. Tried to ring reception for room service and no one there to answer.Also hair straightener in our room was faulty. Not all staff were unfriendly the staff for breakfast and dinner were lovely to deal with. Maybe I got him on a bad day. But it's the little details that matter.

From beginning to end our stay was excellent. The staff went above and beyond to accommodate us. Food was outstanding. There was no cocktail the bar staff weren’t willing to make for you, you name it and they made it. We were celebrating a birthday and as you can see in the image they went out of their way to make an occasion of it. Couldn’t recommend enough, worth every penny.

Very disappointing, customer service is appalling . Paid through the nose for an overnight stay which cost the same as a city break arrived had dinner went for a drink in the bar only to sit down decide what we wanted to drink and then sat up and jagged staples in the chair to catch me cut my side and top . Spoke to the bar manager who said apologies we will replace your polo shirt ( which was a designer long sleeve and he acknowledged was not cheap ) a few messages a false promises my email saying the refund would be sent and we are now 6 months later . To have furniture like this on the premises and charge €565 for a nights stay is negligible, the kicker really is though that I had to chase for responses felt like I was lead down the garden path until I go away . This could also have been a lot worse if I had grabbed the chair by the hand or if I child was sitting there , feel let down by the whole experience

Overpriced. Breakfast and service are terrible. Reception welcome was seriously lacking. We were given no information and could feel her annoyance when we asked to split the bill between 3 of us. Service was awful, the staff are so inexperienced and there's no manager to give guidance or direction. Waitresses unable to open a bottle of wine. To be fair at dinner, the starters and main course were delicious, dessert wasn't great, but it was edible. Vegan food wasn't good for dinner or breakfast. We were then overcharged for dinner, but were given complimentary drinks to apologize. Wait times for food and drinks are extremely slow. My sister sat on a very broken chair in the bar. Again some bar staff were extremely inexperienced, had to tell one person more than 3 times the drinks order for 3 people. One man was fab, dropping drinks to the table, but this level of service depending upon who served you. Breakfast was awful, wait times -really slow, we left 2 full plates of food behind us and not one member of staff asked if everything was ok, which I would expect to be normal practice. I got the eggs Benedict, which I love, but there was way too much ham, eggs were undercooked and the sauce was tasteless. My sister is vegan and didn't enjoy her breakfast either. Had to ask 3 times for a coffee before being served. The walls in the rooms are paper thin, you can hear people in the rooms beside you, so this could potentially be a massive issue. We could hear someone snoring from another room, which was quite annoying. One pillow in the room was stained, which wasn't pleasant. Patio area outside of our room, which you couldn't access from the room. Internet connection is slow and non existent in some parts of the hotel. Overall, decor is charming and location is beautiful, but it's way overpriced. I would not be returning.

We had our wedding at Christmas time in Glasson Lakehouse and it was the best decision. The staff made us feel so special and a priority every time we spoke to them from our very first visit. All our guests commented on the beautiful venue, the great service and the quality of the meal. We were back for another wedding since our own and all the staff were so friendly and welcomed us back so well. I have also stayed here for a spa break with friends and it was worth every penny. The spa is fantastic and outdoor hottubs are the perfect way to unwind. I am so glad to call Glasson a very special place for us and will always be happy to have an excuse to come back. Aileen, Remi and their whole team made our wedding day so special and we are so grateful to them all for everything. Only one small point to be aware of is the wedding rate for guests is very high with a small discount only and no "standard wedding rate" like most wedding venues have. That being said, if you're considering Glasson for a wedding, you won't be disappointed! Christmas time is magical with trees and fires lit and I've since attended an outdoor summer wedding here which was just spectacular. Any time of year Glasson is the right choice.

Martina is the best, amazing hospitality with friendly banter, I give her 5 star rating, we were golfing with friends and she greeted us with a smile and friendly chat, we throughly enjoyed our evening in the beautiful surroundings of Lough Ree, the views are amazing , I recommend a visit to Glasson Lakehouse in the heart of Ireland