Hello, I stayed at Bratislava Hotel this year. The customer service was horrendous. Absolutely horrible. The workers were very disrespectful and despite it being a 4 star hotel, their English skills were appalling. As we didn’t know the Language, we were automatically in a disadvantaged situation. They Were not willing to answer our questions regarding the fees. Upon arrival, the money they demanded was higher than agreed and when we tried to ask why (politely may I add) they were very disrespectful. A lady at the customer service counter shouted at us. Very horrible. We had no qualms about paying the agreed fee however, it seemed as if they were tricking us. We were never told the breakdown of the fee itself. However, to be honest, the cleaning and breakfast service was very good and the staff at breakfast were polite and accommodating. The cleaning staff especially were lovely. Despite this all, I urge you to look elsewhere when booking and please for the sake of your hard earned money and self respect, do not put yourselves through this misery. Thank You and I wish that this experience had been a good one.
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