Hotel in zona Ev. Jakobikirche, Kiel

I spent hours researching hotel options in Kiel (never been, was invited to a birthday party), and wound up in this hotel. No question that the hotel offers the best location for Kiel activities at the best price. They have regular sized rooms and larger rooms facing the waterfront, expect to have each room come with everything you expect in a 4 star hotel. In-house parking available, just about everything worth doing in Kiel can be reached by foot, the ferry boats leave from a pier virtually across the street. If you have the time, definitely take the ferry to Laboe, other side of the harbor bay, where you will find a wide variety of beach front restaurants and shops and the U995 WWII submarine exhibit - above ground, with the price of admission (around $10) you can walk it stern to bow. Anyway, back to the hotel - this is the best option for the money, do not hesitate to book.

We liked the hotel very much. For travellers who want to use the ferry to Oslo with car, the location is particularly convenient. The hotel has a big garage and is located right in the center of town. Check-in at the hotel was very professional and friendly. The room was exactly like the photos on the website and offered a beautiful view onto the Kieler Förde. The breakfast was very rich. We did not take advantage of the dinner because the rooftop bar and restaurant was closed due to a private event. The only negative point was that we had to log on to the wifi again and again when the computer was switched off. We will gladly come back again.

Molto bella, spaziosa camera con vista sulle navi da crociera, ferri e la vita colorata intorno alla strada, posizione centrale e conveniente per il traffico direttamente alla stazione ferroviaria principale, personale molto amichevole e impegnato, che si sentono sinceramente benvenuti.

Stanza molto bella e ben arredata, personale dell’hospitality gentile. In generale, hotel molto molto consigliato e a pochi passi dal porto e dal centro della citta. Una esperienza sicuramente da ripetere!

Don’t stay here. Both times we have been here it has been excruciatingly painful to say the least. The first time we had the so-called presidential suite and another room for the kids. The presidential suite had a door that didn’t fit properly, dirty windows, filthy cushions on the couches. Old-fashioned furniture that has been badly beaten up and they are charging a premium price for the rooms. With the five of us we had quite a bit of luggage and my wife asked for assistance. Eventually somebody from the bar (refused to give his name but someone at reception said he was from the UAE) ambled up to my wife and said “you want some assistance with a luggage?“. Yes replied my wife. He then looked at her and said “we don’t do that here“ and walked off leaving her to struggle with three small children and a number of large suitcases. Absolutely appalling is the only way it can be described. Just simple good manners would dictate that somebody would help a woman with three children and luggage up some steep stairs and into the lift. Just not too hard thing to do for a young man…. Surely? The bathroom is dirty and smelt of mould. The second visit was no better. We would not have stayed here if it hadn’t already been pre-booked and paid. They managed to completely get the booking wrong and then refused to even try and sort it out in order to make our visit more comfortable. Instead, we end up with a tense and very unhappy situation exacerbated by the extraordinarily rude staff at reception who would not listen to our requests. Strongly recommend you stay away from this place.

Das Frühstück war gut und das Personal aufmerksam und freundlich. Das Zimmer war leider schrecklich. Wir waren im Nebengebäude. Der Standard war - was wir vorher wussten - nur 3 Sterne, was an sich völlig ok ist. Aber das Zimmer (Nr. 340) war weder richtig sauber (wurde dann nachgereinigt), noch war es in einem angemessenen Instandhaltungszustand. Im Bad Sprünge in den Fliesen, korrodierte Armaturen, fleckiger Waschtisch, verbreitet Roststellen an der Heizung. Im Zimmer ein Glastisch mit diversen Abplatzungen, Flecke auf dem Sofa, ein Fenster ließ sich gar nicht mehr öffnen und der Teppich hat seine besten Zeiten auch schon lange hinter sich. Wenn Sachen alt sind, ist das nicht schlimm, aber sie müssen schon in Ordnung sein. Dafür dann 320 Euro für zwei Nächte zu nehmen, ist schon ein starkes Stück. Auf unsere Reklamation hin wurde uns von Frau Birke mitgeteilt, dass sie da außer einer Nachreinigung nichts machen könne. Die Reinigung sei auch ein bekanntes Problem, weil das ukrainische Reinigungspersonal immer so traurig sei und nicht zuverlässig arbeite. Den ansonsten schlechten Erhaltungszustand des Zimmers fand Frau Birke für den Preis in Ordnung, schließlich sei das Frühstück toll und uns stünde ja auch der Wellnessbereich zur Verfügung. Das wäre als Argument aber selbst dann Blödsinn, wenn es nur ein 1-Sterne-Zimmer wäre. Dass ein Zimmer sauber und heil ist, ist doch wohl die Grundlage?! Das uns angebotene kostenlose Upgrade bei einem künftigen Besuch war jedenfalls kein Trost - es versteht sich von selbst, dass wir in dieses Hotel sicher nie wieder fahren werden. Was wohl auch in das Angebot eingepreist war...