Recensioni su The Haven Khao Lak

We spent 8 nights here in a pool access room on an all-inclusive Luxury Escapes package. We left with mixed feelings, but overall, we were disappointed with our stay and the way we were treated throughout. Things didn’t start particularly well as we initially had a room in one wing of the hotel but as we had plumbing issues with a water leak in the bathroom ceiling, we were moved to a similar room on the other side of the resort. This room too had a leak in the ceiling but we couldn’t be bothered letting reception know as when we did let reception know about the issue we were hounded and made to feel like we were causing trouble. I provided this feedback to them. We genuinely felt like we were being punished for causing an issue. This should not be the case at all. We tried not to think too much about what the liquid was leaking through the roof and dripping onto our heads when we stood at the bathroom sink. It didn’t smell great at times. Aside from that, the rooms were spacious and kept spotlessly clean throughout our stay. It would be great if the little terrace in front of your room was a little larger so that you could have a couple of proper sun lounges rather than chairs. The water pressure and temperature was pretty awful in both rooms and we had to constantly adjust the shower. We swam a lot as we had a choice of using the pool in front of our room or going down to the enormous main pool which stretches for almost 400 metres where it runs along the beach. The swimming pools are kept spotlessly clean. We loved the beachfront location as we were able to swim in the Andaman Sea and also go for long walks as the hotel sits on what may be one of the longest stretches of beach in Thailand. The downside is that there is not much within in walking distance but if you want to go to town you can use the hotel’s free shuttle which runs on a published timetable. We did this a couple of times to visit the local supermarkets and cafes on the main road. Other than that, we stayed around the resort. There’s a little convenience store about 5 minutes walk up the road which has a good variety of drinks, snacks and personal care items etc. The shopkeeper there is awesome. If you have mobility issues you would need to think carefully about staying here as there are a lot of stairs and potential tripping hazards all through the property. Even getting in and out of the swimming pools may prove difficult. You can see the resort is tired and needs a renovation so hopefully there are some plans for that. The restaurant staff are super friendly, especially the staff at breakfast and dinner. We were always happy to see the barista in the morning as she made awesome coffee. Reception staff were hit and miss, mainly the males were not great. Our biggest disappointment was around the cocktails and food which formed part of our package, we were left feeling like poor cousins despite the fact that we ordered off the so called “VIP Menu”. The