Welcomhotel by ITC Hotels, Fort & Dunes, Khimsar

The entire team Ashu, Rajveer, mulsingh, manager shivshankar, Jashvant Singh, manager rajit from the concierge to the servers, embodied true hospitality with their warm smiles, helpful recommendations, and genuine commitment to making guests feel at home. I wholeheartedly recommend welcome hotel at ITC Khimsar for anyone seeking a luxurious stay where food, service, and comfort are at the highest standard. It was truly a five-star experience in every way.”

"We had the most incredible experience at ITC Khimsar Fort & Dunes, thanks to the exceptional service provided by Shivshankar, Prahlad, and Rajveer! Their warmth, attentiveness, and dedication made our stay truly unforgettable. The property's majestic architecture, stunning sand dunes, and serene surroundings were perfectly complemented by the team's class-apart service. Every moment was a delight! We highly recommend ITC Khimsar Fort & Dunes to all our friends and family. If you're looking for a royal retreat with impeccable hospitality, look no further! Thank you, Shivshankar, Prahlad, and Rajveer, for making our stay an unforgettable memory. Your hospitality is truly appreciated!"

We checked in around 3 pm but nobody bothered to check with us about our arrival from the hotel team. The check-in was not like one would expect from a property like this. We were served some mocktail in dirty smudged glasses, which we refused. We had booked 3 rooms, all three were big with good interiors but lack of cleaning in the visible corners and dirty rugged curtains triggered my OCD. The lizard in my brother’s room further turned down the entire experience, although it was removed by their housekeeping after a series of unattended calls. The food was good, they lack variety but the items served sufficed our taste buds. One thing that irritated us the most was the attitude of the staff, they are greedy. They expect a tip everytime. The way they stand and would not leave until you give them some money was really annoying. The housekeeping guy was tipped twice but still did not hesitate annoying us to the core on the checkout day by continuously looking into our room until we closed the door. The activities at the property are quite entertaining. We had a good time at the sand dunes village. The Rajasthani dance , magic show were quite enthralling. It is a beautiful property but not being managed well.