Palais des Dunes

Our travel agent booked this hotel for us, primarily because of its proximity to the sand dunes and the availability of air conditioning in cold weather, as we were traveling with our young family. While the hotel rooms were spacious, the air conditioners didn’t work at all. We had two units in our room, and neither functioned. Although the reception staff tried their best to resolve the issue, they were ultimately unsuccessful, leaving us uncomfortable in the cold. The experience with the camels and Berber music was enjoyable but quite short—lasting only 15–20 minutes. Unfortunately, it was disrupted by a larger group of Arabic guests who began playing their own music, causing most others, including us, to leave early. In contrast, a nearby tent, possibly from a different hotel, seemed to host a more extended and lively Berber music performance that lasted for about an hour. Breakfast was served as a buffet but was very average and didn’t stand out. Overall, this hotel has potential, but it seems they might be struggling to keep up with the influx of tourists. With better maintenance, improved heating, and more thoughtful entertainment arrangements, it could offer a much better experience.

We arrived at the palais des dunes and we waited for 2 hours for transportation with a 4x4 to the camps. We protested for the delay and the person responsible was rude and aggressive. We had paid to the travel agency for a private and luxury accommodation. The camps, not only the were not luxury, they were not even moderate. Ripped towels, few amenities, rusty door that would not close. To eat dinner, we had to go to the "restaurant" camp, and we walked in the dark in the desert with our phone flashlights (see photos below). The next day, to leave the camp, they stacked us with other people and a ton of luggage (from the people that were returning by camel) in a 4x4 with the responsible speaking to us in a rude and aggressive way. As much as you can, avoid the camp of this agency.

Magical camel and desert experience. As soon as the trek started we knew it was going to be the highlight of our trip. Truly wonderful to ride a camel through the sand dunes of the Sahara as the sun was setting. We were on the camels until we reached camp. The camp was extremely clean and organised. Each tent has carpets, full sized beds and an ensuite! Very comfortable. The dinner was amazing and filling. Followed by an evening of star gazing and enjoying the staff play Moroccan music. In the morning after watching the sunrise we had brekfast and then had to return via the waiting camels. We would highly recommend this company for this incredible desert experience.