The property was relativley clean and the staff at check in was very good....however the hotel was very disappointing in regards to the pool. We booked this hotel due to the indoor heated pool while travelig with 3 little boys so they could enjoy the pool and burn off some energy for the travel. VERY DISAPPOINTED to find out the pool was not heated and the staff did not seem to be surprised by this. They did NOT tell us upon check in that the pool heater was not working. So needless to say, with 3 litte boys, all under age 6, we got to the rooms all settled in swimsuits on only to go to the pool and find out it was NOT heated and so cold they could not stay in the water. It was too late by then to check out and go to another hotel. The hotel manager did not offer any remedy until demanded. Then they only offered refund for one of 2 rooms. VERY dissappointing and will not stay at this particular hotel again.
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