The Breakwater Inn & Spa

We were booked here by our travel agent, on the understanding there was a spa and gym, and on the basis of lovely views to the river, and well appointed rooms. We were housed in a separate building from the one on all the publicity shots, that appears to have been roughly ushered into service to the hotel. On enquiring regarding the location of the gym on arrival, we were told it had closed along with the spa 6 months previously ( despite still being called the Breakwater Inn and Spa, and stating there is a gym on the current web site). The room we had ( second floor) was basic and bad value for money. This building backs onto the large car park and we had a very bright flood light to that outside the bedroom window. The curtains were a single layer of cotton, no black out, so bright light flooding in all night. AC unit was immediately next to my side of the bed, and had the sound level of motor engine being intermittently fired up , and then rattling... No bedside tables, light switches tricky to locate behind the bed frame. The bathroom door didn't fit the doorframe so couldn't be closed when you needed to use the bathroom ( you better feel very comfortable with your travel partner!). The entrance lobby to this building feels half abandoned, occasionally staffed ( mostly not whilst we were resident). Daily cleaning was promised on our check in paperwork, nobody came, and there was no one to find to complain to. We left after our second night and moved elsewhere ( we would have gone after the first night if we could have found somewhere). I don't recommend this Inn, it is frankly miss-selling at least some of its accommodation, and certainly and absolutely does not have the facilities advertised on its website, or in its name here on Tripadvisor.

I called to ask their reservation person if they had an an availability on September 10, 2025. The woman who answered the phone in reservations didn’t know what a room on the water meant. When I tried to explain, she went berserk, accused me of being rude, and kept yelling at me. When I kindly asked to speak to her boss, she hung up the phone on me. Incredibly unprofessional staff. I won’t be calling them back.

We were looking forward to staying here to kick off our honeymoon, but the experience fell far below expectations. Despite confirming early check-in in advance, the front desk staff were unwelcoming and dismissive upon arrival. There was no offer of assistance with luggage, and we had to carry everything up three flights of stairs on our own. The first floor was under active construction, giving the entire property the feel of a worksite rather than a hotel. WiFi was completely non-functional throughout our stay, and staff showed no interest in resolving the issue. Compounding this, the air conditioning system depended on WiFi connectivity, making it difficult to regulate the temperature in our room. Unfortunately, attempts to provide feedback were met with indifference and no acknowledgment. What was meant to be a special and relaxing start to our honeymoon became a frustrating and uncomfortable experience. Based on the service, amenities, and condition of the property, this stay was not worth the cost.

It’s was terrible nothing was good No internet no tv no ac and bad service I love kennebunk port but this was just not up to the standard of what an experience should be like