The Lodge @ Carus Green

The restaurant not running in the evening and the check in counter only work until 20:00.

Terrible and shocking night. We booked lodge 6 for 3 nights as a treat whilst visiting family. All was fine when we first arrived. Not long after we went back to our room a group of golfers arrived making a huge amount of noise and banging doors clearly the worse for wear They then all congregated in the downstairs room/rooms and proceeded to treat it as a club house. The rooms were underneath us and the noise was extremely loud and boisterous. Some time later one or more came upstairs and one of the group started rattling on our door trying to get in. I looked at my watch it was 11.09 pm. Some time after that some of the group went out of the front door on our side of the lodge. Someone came banging upstairs and again rattled our door trying to get in. My husband shouted out to them as he had done on the first occasion . I was shaken up and I have to say frightened. All went quiet until at 12.30 midnight I heard another shout. I have to say I was anxious all night as to what might happen and could not sleep. The next morning we went to reception to report this and cancel our next two nights and asked for a refund for the two unused nights. A short while later we received a call from carus green saying the owner had spoken to the group of golfers who said that what we had reported did not happen and they went to bed at 10 pm and therefore we could not have a refund, the group were leaving anway but we could have an upgrade. However the group definitely did not go to bed at 10. Yes they were in their rooms but the noise was totally unacceptable and we noted the time of night that they twice tried to get into our room both being after 11 pm. We explained that we were not at all comfortable in staying there another night due to the lack of security and the fact we have now no trust in them if something were to happen again due to the fact they neither believe us about the noise nor take seriously the fact people tried twice to get into our room or how frightened I was. They reiterated they will not refund the two nights we have not taken let alone any refund towards the terrible night we had unless today they relet our room for tonight but it is not as if we spuriously wanted to cancel for no good reason. In addition when we booked we asked about the times for breakfast which we were told was 8 am to 11 30 am and we were asked if we therefore wanted to book. We said yes on that basis. In fact that had been changed to 9 am. On arrival we were also told that on the first morning there were only barms on offer as there was no chef on a Monday and on the Tuesday and Wednesday we couldn't have breakfast al all as they had two big events on. We have had now to book into a travel lodge in kendal for these next two nights so an extra expense and already it was a treat we had booked carus green in the first place.

It's fine but they can be petty and very small minded. We paid £800 for our stay ( no issues there) but when one of our party asked for another round of toast for breakfast we were charged £2.65. I mean I ask you £2.65 !! we left £3.00 on the table, they obviously need every penny.