Hotel Radisson a Kempton Park

Save your money. Seriously. I travel a lot and I can say that this is by far the worst experience I’ve ever had at a hotel. The hotel is nice. But it’s the staff that really had me wanting to pack my bags, and I was only to be there for one night. I don’t know if everything is a joke to the entire staff or what, but from the moment I got there I felt as if I wasn’t being taken seriously. I had an extremely long day traveling and was exhausted, and my bags were supposed to be delivered to my room shortly after check in. 20 minutes later I still did not have my bags and was getting hungrier by the minute. I went down to the lobby to see about some food and was met by my bags still in the lobby which had been brought back down. If I waited for so long how does that make sense? Am I supposed to stay hostage in my room until they decide to get to me? Strike one. Once that was finally sorted out, I went for dinner at the restaurant downstairs. I was there with three other people who promptly decided they wanted to go to the buffet, I asked for a menu and then asked if one of the items on the menu could be modified to which the server told me she would check. In the meantime, however I ordered two drinks to which members of my table also order drinks as well. They got up to go to the buffet. The server brought their drinks out while they were up at the buffet, while I was left waiting for 15+ minutes for the server to come back to inform me if I could order the item I wanted or not, which she never did. Someone in my party who noticed how growingly irritated I was getting had to go up and personally place my order with the chef. The server saw this and quickly ran to get the drinks that I had been waiting so long already for. After the meal, while settling the bill, the woman who was there literally cut me off in the middle of speaking to speak to a man who had walked up and just interrupted our conversation. Rude on both parts. Afterwards I walked up to my room and there was a random ironing board and iron propped up against my door? This place is really strange. And then, on top of all of that to make matters worse, I get to my room to take a shower and it doesn’t even drain. I had to get out of the shower and call the front desk. When I called the front desk they basically laughed off the fact that I requested a female employee to come due to the fact that I was in my towel and was uncomfortable with a man coming up to my room at such a late hour (if you have daughters or women you are traveling with keep this in mind). It took over 20 minutes for this problem to get fixed, which it wasn’t truly fixed because he just removed the drain cover and said to shower not take a bath. Oh and he used a PLUNGER in the bathtub and would’ve left it completely unsanitary for me to use if no one spoke up about how disgusting that was. Thank god I called my mother to the room to be here with me while he was here because she’s the one who saw it and pointed it out.