Recensioni su Vienna House Easy by Wyndham Frankfurt Airport

Risposta dalla struttura: Dear Guest,Thank you for sharing your experience with us.We are thrilled to hear that your stay at Vienna House Easy by Wyndham Frankfurt Airport was such a positive one.We are glad that you found our location convenient for your travel needs and that our room layout contributed to a comfortable stay. It is delightful that our restaurant was able to provide you with a satisfying meal after your late arrival. Additionally, we are pleased that the proficiency of our staff in English made your experience more comfortable. We appreciate your recognition of the shuttle bus service as an added convenience. While you did not have the chance to visit our sauna and pool, we hope that in the future, you will have the opportunity to enjoy these amenities.We would be honored to have you stay with us again on your next visit.Warm regards,Tim Grave, General Manager

Risposta dalla struttura: Dear Guest,Thank you for sharing your experience with us.We are delighted that you enjoyed the breakfast offered at our hotel, where we strive to provide a variety of high-quality options to start your day right.However, we would like to clarify that our shuttle service from the airport to the hotel is complimentary, while a nominal fee applies for the journey from the hotel to the airport. Furthermore, we understand that you were looking for complimentary sauna access, and we regret any misunderstanding. For future reference, we offer an indoor pool and sauna facilities for a small fee to ensure maintenance and quality service for our valued guests. While our hotel may not be located in a bustling area, we encourage guests to explore nearby attractions in Frankfurt, such as the cultural and historic sites, or to simply unwind in our comfortable rooms, fitness center, or garden terrace. We always aim to provide a peaceful and restorative experience for all our guests.We hope you managed to take advantage of our close proximity to Frankfurt Airport and the various amenities designed to cater to the needs of our travelers. Whether you're looking for a restful night's sleep before a flight or a convenient base to explore the area, we believe our hotel can serve as an ideal choice.We would love to welcome you back on a future occasion.Kind regards,Tim Grave, General Manager

Risposta dalla struttura: Dear Guest,We are grateful for your feedback.Your kind remarks concerning the cleanliness, safety and comfort of our hotel are very much appreciated. We strive to provide a welcoming and pleasant environment for all our guests.However, the charge for access to the pool and sauna area is set to support its maintenance and high quality, and we hope this explanation clarifies the value offered.Nevertheless, we are pleased that overall you found your stay enjoyable. Our location and facilities are designed to create a relaxing experience close to the Frankfurt Airport.It would be a pleasure to have you return on another occasion.All the best.Tim Grave, General Manager

Risposta dalla struttura: Dear Guest,Thank you for sharing your experience with us.We are truly pleased that you found Vienna House Easy by Wyndham Frankfurt Airport to be a beacon of cleanliness and comfort during your stay.We are delighted that our staff made a positive impact on your visit, always striving to provide a welcoming and helpful atmosphere. It is great that the overall quality of our hotel met your expectations, from our well-appointed rooms to the array of amenities such as our free high-speed WiFi, indoor pool, and diverse dining options in our restaurant Cantinetta Popolare.We eagerly await the opportunity to host you once more.Warm regards,Tim Grave, General Manager

Risposta dalla struttura: DearGuest, Thank you for taking the time to leave a review of your recent stay.We are delighted to learn that you appreciate our strategic position near Frankfurt Airport.We hope you had the chance to experience our vibrant Cantinetta Popolare restaurant during your stay, where authentic northern Italian cuisine meets contemporary ambiance.We would love to welcome you back on a future occasion. Kind regards,Tim Grave, General Manager

Risposta dalla struttura: Dear Guest,We thank you for taking the time to send us your feedback.We are truly sorry that your stay did not meet your expectations. Your experience with our service delivery and room allocation process falls short of our usual standards. Our team strives to provide seamless check-in experiences and prompt resolution of any concerns that arise during our guests' stays.Moreover, our housekeeping protocols typically ensure meticulous attention to detail, and our front desk team is trained to handle all guest requests with utmost professionalism. We have shared your feedback with our department heads to reinforce our service standards.Our guest relations team maintains detailed records of all feedback received, and we assure you that your comments have been documented and will be used to enhance our service delivery.We hope that you will allow us the opportunity of providing you with an improved stay in future.Best regards,Tim Grave, General Manager

Risposta dalla struttura: Sehr geehrter Gast, wir danken Ihnen herzlich für die Bewertung Ihres Aufenthalts in unserem Hotel.Wir freuen uns sehr, dass Sie den optischen Eindruck unseres Wellness- und Schwimmbereichs zu schätzen wissen. Unser Team legt großen Wert darauf, eine einladende Atmosphäre zu schaffen. Bezüglich der Wassertemperatur in unserem Schwimmbad möchten wir nicht unerwähnt lassen, dass dies ein Bewegungsbecken ist und die Temperatur dauerhaft auf 26 Grade eingestellt ist. Wir hoffen, dass Sie während Ihres Aufenthalts die Vorzüge unserer verkehrsgünstigen Lage, nur 5 Kilometer vom Frankfurter Flughafen entfernt, nutzen konnten.Hoffentlich, sehen wir uns auch in der Zukunft wieder bei uns.Freundliche Grüße und alles Gute,Tim Grave, General Manager