Hotel in zona Aeroporto Internazionale di Kelowna, Kelowna

Molto bene. Tutto organizzato e la stanza era eccellente. Helena si è manifestata molto orgogliosa del suo lavoro. E' sempre grande quando si presenta in un luogo e tutto è in posto senza alcuna preoccupazione. Sicuramente rimarrà qui.

I have never in my life experienced such disrespect and gaslighting from a hospitality/ hotel staff in my life. I am a well traveled individual and so is my family that i was traveling with and Ive never had a worse customer service experience. I had booked two rooms for my family over a month ago. My parents went inside to get the keys to the rooms and found out the rooms were on different floors. They requested if it’s possible to get the rooms together since we booked under one name and we are a family. The male receptionist checking us in was immediately hostile over a such a small and sensible request. He was telling us that we weren’t listening to him and became increasingly agitated. Due to such poor and and aggressive behavior towards us, my father mentioned that we must complain to corporate about our poor treatment. The male reception then began to accuse my father of calling him a profanity (“b*st*rd) when he did not say anything remotely close. As customers we have the right to report poor treatment especially when we have paid for our stay in advance. In response to my father defending himself, the receptionist grew even more aggressive and threatened to call the cops, to throw us out, and was running in and out of the staff room mentioning profanities and the f word towards us. There was one assistant manager that chimed in and started gaslighting us as well and when asked her what happened she was not able to explain what she heard—she was just repeating what he told her. The rest of the staff looked scared to speak up around him. Very disappointed in this service. Almost ruined our road trip and I WILL NOT BE STAYING AT A HOLIDAY INN EVER AGAIN. Holiday Inn should be ashamed of themselves for hiring such under qualified staff. If you are South Asian DO NOT stay here. The staff are clearly ****** and are projecting stereotypes onto their paying customers. This is a disgrace.

A great overall experience! Extremely courteous staff willing to help meet all your needs. An exceptional breakfast with healthy choices for all. Our room was very clean and comfortable. We are sure to revisit on our next trip to Kelowna.. Tony & Janie Ontario

La colazione è buona, può mangiare la colazione calda, non molto, ma abbastanza, frutta è buona, sarà aggiunto in tempo.La stanza del torre è dotata di un balcone aperto e si può sedersi sul sedile per guardare il paesaggio esterno.La stanza è grande, lascia il mercato aperto per camminare per 12 minuti, buon rapporto prezzo, consigliabile!

Room was gorgeous and clean. Room had no carpet which I really like. The hotel room was nicer than most I've come across. I was pleasantly suprised when i walked into the room. Very impressed. I wish I had take some photos to show the room. You would not be disappointed. There was also a pizza place just next door that was reasonably priced that was quite good. I would definitely stay there again.

The rooms are large and updated, the beds are comfortable and the staff is great. So friendly and gave us extra items we needed i.e. towels, coffee, key cards and ducks :). There were 11 of us who stayed and they were able to accommodate us staying close to one another. We were prepared for the noise and all brought ear plugs. There is construction right behind the hotel and will be for a while, so prepare yourselves with ear plugs. The pool though.... It is NOT refreshing. It was about 27 degrees outside and the pool might as well have been soup. The temperature definitely needs dropped a few degrees. We enjoyed the 10% off at Ricky's across the parking lot and were really treated well by the wait staff there. There is also a Starbucks in the same parking lot for that extra kick of caffeine. Would 100% stay here again.

La stanza è molto grande, il soggiorno è molto conveniente, l'acqua è molto grande

The hotel experience was a bit of a disappointment. Upon check-in none of my requests were met. I was told it was because the hotel was pretty much full with people who recently booked. I told them I booked many weeks ago so there should not be an issue. I asked for a suite on the top floor. I was told there were no suites on the top floor, they were all on the main floor (why did I not receive a message regarding this when my reservation was reviewed?). My question then is how could I have upgraded to a room with a mountain view if I am on the main floor (there are buildings in the way)? Something sounded off to me. We were also given a handicap room. I do not like the showers in these rooms. Water everywhere. I never requested a handicap room but when I went to check the reservation after check-in, it said I requested one - not true. I looked back at my original booking and I did not request this room. I know the hotel cannot guarantee your requests, but I have to say that this is the first time I have really had an issue. Our room door and the bathroom door squeaked something awful. The bathroom door would not fully shut without it sticking and forcing it open or shut. The next morning I spoke to the front desk and the squeaking was taken care of but the bathroom door still would not close. This hotel does not do daily housekeeping. If they want you to reuse the towels, how about some hooks?????? The breakfast was okay. The first morning was better than the second. Food was a bit slow coming out for some reason. The staff is very friendly. The hotel is fairly quiet. I could hear people walking above us - that is why I prefer the top floor. This hotel is nice and clean. The bed was a bit low for us but was very comfortable. My husband did not like the pillows. If you are looking for a place to eat, try C-Lovers which is across the parking lot. It has fish and chips and they are excellent. All in all, this hotel is a good place to stay. I guess I may have just been the lucky one to have things go wrong.

Alex was very welcoming and gave us an upgrade, very nice!! The service was amazing. We will come back for sure. Hotel looks pretty too. Good and convenient location. Swimming pool and sauna inside. It was no problem that we came early, prior to check-in time.

Nice and cozy hotel! Little kitchen was really nice especially for travelling families. Location great as it is close to Superstore, and a bunch of other fast food places.