Kings' Valley Medical & Spa Hotel

We have just returned from our first trip to Bulgaria... what a wonderful experience! We had booked 3 nights at the King's Valley Medical & Spa Hotel, but added another night as there is so much to do there! We will be back, and highly recommend. It is excellent value for money. (It's best to book direct with the hotel, to take advantage of their direct discounts and benefits). I have travelled around the world and have experienced some wonderful 5* hotels (for work), this hotel is right up there with the best! Our room was large, clean and very comfortable, with a wonderful view. Nature welcomes you every day... we woke to the sounds of the Cuckoos calling; and it was wonderful to experience the House martins swooping past our balcony. Whilst sitting in the outdoor thermal pool, we watched the Storks rising on mountain thermals, then glide high above us and off along the King's Valley. Nightingales sing all day long. These birds are now very rare in the UK. The Spa is large and very well designed. My therapists were exceptional, and spoke excellent English (whilst I didn't tell them at the time, I am also a trained massage therapist, so I know what's good & what's not). I had a relaxing massage and two facials, which were wonderful. I had the pleasure of meeting Ivan the Spa manager, who has clearly handpicked the therapists, and trained them in his international blend of therapy methodology, to an exceptionally high standard. We ate in all three restaurants: Trakia is casual and buffet style. Alba is quieter and more formal a la carte. Sofra serves Bulgarian food in large portions! (I thought I had ordered a Trout fillet, I was served a whole large trout, so best to be hungry when you dine there). The Bulgarian wines were really good too. The Lounge bar served fabulous whiskies. We hired a car and explored the Valley of the Thracian Kings; visited a local Rose Distillery and journeyed up into the Balkan Mountains to visit Etar ethnographic village, and Shipka mountain monument, and the archaeological museum in Kazanluk town. Downsides? the Bulgarians like to smoke, and there weren't any non-smoking areas on the outside terrace of Trakia restaurant. Some staff don't have the necessary 5* aplomb which is required in the international 5* hotel market (this will come with age & experience). The positives far outweigh the negatives. I highly recommend this wonderful hotel.

The hotel is perfect in every possible aspect! Very clean rooms, the pools and spa are perfect, and very clean too. The check in was very fast, although it says its in 3pm, we got here at 2pm and we get in right away. The food is delicious and there's a lot of choices. Is you are about to reserve my recommendation is to include dinner in the price too, you won’t regret it! Also the staff is very polite and thoughtful. There’s plenty of details that will make you feel really special. Totally worth it!

The best hotel me and my family have been to in a long time. Great room, very clean and spacious. Spa facilities are really excellent. The breakfast and dinner were absolutely great with great variety and most meals made on the spot. I absolutely recommend!

I liked the hotel very much. The breakfast and dinner were absolutely great! Huge variety and abundance of food! I think the price was worth the stay. Only two disadvantages : the service is really bad unfortunately and the room was not so clean.

Looks clean and modern (because it is new). Spa is ok. Pools are ok. However, service is bad, not enough personnel working. Spent two hours waiting in line to check-in at the reception. Food was only ok. Nothing interesting in the area around.

Big room but not clean. When i went to the balcony the ashtray was full of farts. The balcony was not clean too. The food was not like for a 5 star hotel. Old vegetables, the banica was mixed with fresh and old pieces, lack of varied food. I was with my little girl and I was worried about what food she was eating It has a good spa and swimming pools.

Very nice,clean and quiet property.Far away from city noise.Amazing gym room.Great food.We had perfect stay.I definitely recommended it...

Different groups don’t communicate to each other snd made it my responsibility to align them (cleaning and reception, restaurants and reception etc). Most of the staff at the reception was not properly trained with an exception of Alexander. I had the worst experience with one individual who wouldn’t look at me, was unhelpful and used unprofessional language. I was shocked and shared with the front desk manager. She just asked me to be understanding due to him being very new.

I am utterly impressed by the luxury of the hotel. Everything is up to a high standard. The rooms are very stylish and big, the food is very delicious, the gym is well equipped and clean, the spa has a large selection of procedures and products. All the staff were extremely knowledgeable and helpful. My overall experience is top and I will be returning.