Sagando Bungalows Zanzibar

This place is amazing and so relaxing. Staff are very friendly, helpful and kind (especially Veronica and iddie) they made me feel at home. The overall vibe and ambiance was incredible. I didn’t want to leave. Unforgettable experience. Thank you

Sagando Bungalows are situated next to a big hotel where the music is very loud, day and night. You cannot rest in the evenings, you cannot rest in the mornings. When I arrived, the first thing I was told is that this is a very quiet place, this is untrue! When I went to complain about the noise at the reception, I was told they should stop the music at 10 o'clock clock. This again was untrue. The loud music continued into the early hours of the morning and then all day again. In my room I had massive giant ants. It was terrifying. I had to sleep with my luggage next to me in the bed. I didn't want the ants to nest in my backpack. When I complained about it, they brought and insect repellent and I had to sleep in that smell. Shouldn't this be done before the guest arrives? When I arrived there was no electricity until late at night and was no Internet either. All I could do was to listen to next door's loud music. I had 3 nights booked but needles to say I left the next morning. I wanted to save my holiday from disaster. I requested a refund for two nights. Initially I was told the manager is on its way with my money, than after two hours of waiting I was told the manager is not coming anymore and I should email to receive my the refund. I emailed, I sent messages on WhatsApp, I asked my zanzibarian contact to get in touch with them but I received no refund and no response. If you don't want to ruin your holiday, don't book this place. My experience was awful.