Utente ospite
27 gennaio 2025
My family of 5 stayed in a 3 bdrm family villa. Property is new & still under construction (they hide it well and did not disturb us but not everything is fully open), Property opened 10 mo ago. That being said, this place has potential to be 5 stars but is not there yet as a seasoned US (NYC) traveler. Pros & 5 stars: The property is beautiful. Lush landscape, the layout of the property and the privacy between each villa. The restaurants are beautiful too! Most staff are wonderful, they make this property feel 5 star especially the GM Anja. If it weren't for her my rating would have been less. The main pool & swim up bar, and our villa pool were nice and cleaned every day. The food is very good. We liked most everything except for Mama Africa. The Slyce restaurant was our favorite. There is a pool table there which my family loved, but wished it was open during the day for use too since it is located by the family villas. Cons & room for improvement: The largest villas are the most expensive at resorts so they tend to have the most ammenities and are fully equipped. Having stayed at many 5 star villas I have a comparison. We found many flaws in both the design and quality of the 3 bdrm villa. First, when we checked in, the Guest Services mgr Omar offered (tried) an upgrade to a less trafficed (noisy) villa for $150 more a night. We were already paying for the most expensive room/villa type and paying full board for 5 nights. Asking for more $ for a quieter location in the first 5 minutes of check in is a Big red flag! We booked their all inclusive 5 night min plan (heard from other guests who stayed for 3-4 nights there wa no min.) through a trusted travel agent. Our room wasn't ready so we went for lunch. When it was ready Omar brought us the key but there was no escorting into the villa to show us the features or layout. Omar did check in with us often and appreciated the jenga, cards & pool ball to keep at our villa. The villa was beautiful in size, clean, private and the pool a nice size. The room temp. was in the 80s or more & was inundated with flies & bugs everywhere when we checked in. Housekeeping leaves the doors open while they clean, both "eco" inefficient w/ the AC & creating the bug problem. Website states amenities: hair dryers. 1 hairdryer was provided for 3 bathrooms. In addition, living room TV was broken, it was replaced right awa. The AC was not strong enough for the space. We spent awhile sorting out the issues, at least the stocked fridge of drinks and warm pool made up for the time. No hot water in the MBath shower until the 3rd night, towel/robe hook in Mbath fell off the wall the 2nd day, never fixed. Toilet seat in hall bath was too small for the toilet & shower water leaked on floor making it a slip hazzard for my kids. So many design & functional flaws that shows this property owner is new to hotel architecture/design/construction. Lastly, not one full length mirror in the entire villa. A
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