Grecotel La Riviera at Riviera Olympia & Aqua Park

Amazing place! All you need and great program for the kids as well - my 5 year old son had a blast! Lots of pools, beautiful beach and The aqua park is an added bonus. Staff is very welcoming and accommodating. Food is excellent! Very clean and well organized. You instantly feel at home! We’ll be back for sure!

excellent overall in service, facilities, children activities and recreation. Nice seashore, good food and kind emploees

Come expecting a 3 star and you’ll be satisfied. The rooms and pools are very dated and coming apart at the seams. The layout is great and it was likely nice 10 years ago. The front desk staff are truly clueless. The WhatsApp concierge is hapless and can’t solve anything so I really wouldn’t bother. We were delayed by a day but had communicated this with the hotel. We were assured this was no problem and our room was waiting for us…except it wasn’t. Having paid for the room starting on the Saturday we arrived on Sunday to no room. They then tried to put us in a regular room when we’d paid for a family bungalow. It took 4 hours to straighten out. The family bungalow had a nice view but is desperate for an update. The faded curtains were literally half hanging off the track when we walked in. The bath tub drain was jammed and unusable. The beds are old and hard with various dips in the mattress. They don’t give you anything like enough water in the mini fridge. It’s absolutely nothing like 5 star. It’s a 3 star at best. The most disappointing part were the sun loungers. We were told the hotel wasn’t remotely full and yet it was impossible to get a sun lounger unless you claimed one first thing in the morning. People left towels all day and nothing is done to manage them at all. Our kids aren’t tiny but if they were it would have been a nightmare. Two days we couldn’t even get a single sun lounger by the beach or the pool for hours. The music by the oasis pool is awful and too loud. They didn’t pay for the music so it’s all very odd very bad covers of English songs played throughout the hotel. They’d be better off with no music. The kids loved the pool. I’d have loved it if it was a lot cleaner. The drain by the bottom of the steps was always blocked and growing mould and algae in it. There’s no way around it so you get to slosh through that on the way to the pool. Drinks by the pool weren’t worth ordering and they didn’t bother even stirring them most of the time. The kids club was pointless and the worst we’ve encountered. Our 8 year old went to the ‘pool party’ which turned out to be plonking them in the baby splash pool while the staff stared at them and chatted to each other. We rescued her after watching for 15 minutes. The water park is great but again really dated and had lots of paint chips floating in the water and mothers pulling said paint chips out of the mouths of babies. The food in the main buffet was good and varied. The Asian restaurant is dire and the Beef Mendake is worse than a reheated pot noodle. Hot Stone was the star and I’d definitely book that one soon as you can on the app. Cap Voyage is not remotely worth the money. It was a very average meal with the same shambolic service for £350. This hotel has great bones but it’s been left to rot and the service is comedy bad. If you come expecting 3 star with a Benidorm vibe you won’t be disappointed.