LURES HOTEL

the sea view of the hotel is beautiful

服務非常好，修得也比較漂亮，適合度假

Arrived late at night, well lit and welcoming reception area, seamless check in and a short buggy ride to the room. Large, immaculate cleanliness and well appointed with a huge comfy bed. Our pre-ordered food was waiting for us, beautifully presented. In the morning the breakfast was plentiful and with ample choice. Staff generally hard working and attentive (with the odd smartphone distraction). We only used the on site a-la-carte restaurant one evening, the food was decent quality, but we found the atmosphere soul less so ate elsewhere for lunch and dinner. The beach club was well appointed and provides a great place for relaxation and sea swimming. The pools are good sizes, but would benefit from a heat pump to regulate the temperature.....they were on the cool side. There is a daily free luxurious minibus transfer to town at 10am and 7pm, with a free water taxi (in suitable weather) operating all day. The spa facilities are excellent with hard working staff, a decent gym and some good packages. We had a late transfer on the last day and staff helped with a late checkout. We will not hesitate to come back here.

TERRIBLE STAFF ALMOST ALL HAD EITHER NO CLUE OR DIDN'T GIVE A TOSS. GENERAL MANAGER WAS COMPLETELY USELESS. I booked this hotel based on the excellent reviews and to be honest I think most of the good reviews must come from the Beach Club rather than the hotel experience. Whilst the hotel clearly garners its 4 star rating from the rooms which are lovely the rest of the place leaves a lot to be desired. The pools are NOT heated and are absolutely freezing, we went 30th Sept-10th October. There was only the sea warm enough to swim in. My biggest gripe however is the staff. With few exception they were all APPALLING. If they had had name tags on I would love to have called some out in particular the General Manager. You will know who you are and you are absolutely terrible at your job. All the staff care more about what's on their mobile phone than actually doing their job. The manager being one of the worst offenders! . He spent most of his time loitering around staring at his phone or sitting eating his breakfast at the same time as the guests. Bar staff didn't know how to make drinks, ignored you whilst staring at their phones, smoked whilst serving, canoodled with girlfriend .. the list goes on and on. Breakfast was a shambles. The selection was poor. If you got what you asked for it was a miracle, that is if you were even asked. Ask for a coffee, get a tea. Ask for an omelette don't get it at all. It became quite entertaining to us to see what we would actually get from what we had asked for. We had some bad weather whilst there and we had a jacuzzi room at the top of the hotel - it LEAKED LIKE A SIEVE. The floor in the room was very dangerous because there was so much water lying on the tiled floor which was pouring in from the windows. I called reception for towels to mop up but guess what? They never came. Now don't get me started on house keeping! Out of the 10 nights we were there we only got a shower matt 3 of the days so we had to use a hand towel so we did not break a neck. We went to bed the first night and found there was nothing there other than pillows. Luckily I had spotted a duvet in the wardrobe when unpacking so dug it out and made the bed myself! After that there was no effort to put cushions on the bed they were just left on the floor. There was a big sticky stain by the kettle area when we moved in and the floor was never moped or brushed. The lounge area was never cleaned not even the cushions on the sofa arranged. Quite a few other guests complaining about all of the same things. Come on Lures you don't charge cheap prices so up your game. You have a lovely asset but are so being let down by your choice of staff.

Not staying at hotel so this is just a review of beach club which we attended for 1 day. Positive points - steps into sea easier than other places, newer environment and food of good standard. Negative points - customer service from staff really very poor and overall made experience poor - staff slow to take orders, ignored orders and very slow to respond to sun lounger button (could be tech or staff failing here), failed to clear empty glasses, cups etc from loungers, even after taking new orders (we made quite a collection by end of day), one girl yawned regularly when taking my order then forgot our order so had to repeat several times. At cafe service bit better, but all staff pretty grumpy, junior and demotivated. (in one case a waiter actually got a bit keen clearing plates before half table finished) . Payment to reserve beds required advance payment, so slightly off putting but was ok if service had been top notch. Sun loungers comfy but metal frames - so hotter than sun if needed to adjust headrest/touched metal frame by mistake. Overall vibe and customer service was not great so went to several other places instead- zest overall best. Probably wouldn’t book at hotel as result next year.

great day, very luxurious. highly recommend this against other beach clubs, it is a bit of a hidden gem. just be prepared to spend the minimum spend but if you have lunch then no problem!