Karuizawa Prince Hotel West

The staff of hotel is great. They are kind and hospitable to help customers. We also enjoyed the hot spring a lot. We would like to visit here again in the near future.

There is shuttle bus for station and skiing resort. And the outlet is right next to hotel so you don’t even have to wait for the 30 min shuttle bus.

Back to this hotel for 2nd time. Close to shopping outlets. After a day of travelling and walking, good to be back for an onsen.

Traveling with 2 teenagers. This is not a suitable place for them. Check in at 3pm. You can check your luggage early. But, during this waiting time, you can only go for outlet shopping. Sadly, not for teenagers ! Staff are fine but quite fixed. For example, we arrived at 1030 and one teenager asked for using gym. They said no. It's his birthday, none is happy about this. At the early evening, I found you need to pay 2000 yean for each use of gym and hot spring. I feel this is silly. You are charging us anyway why not let us use and pay? Cottage: is cute and cozy but extremely oldx3. I think you can describe a vantage cottage. Clean but a bit of natural symphony from outside. Buffet dinner: selection if food was ok. Western, Chinese and Japanese. But certainly the entire area are a bit of pricy. 9000 yean plus 18% charges. If you dont have a choice , this is acceptable. Or you can choose to eat early at the outlet area. Hot spring: outdoor and indoor. Very nice setting but you pay 2000 per use. Overall, this area is pretty pricy. But if you are here to chill this should be nice but with teenagers I would say they rather live in Tokyo like a cheap hotel not this. They don't appreciate this at all. I still appreciate the service and the experience.

It's the most convenient hotel if you are brining a kid to ski. It's very close to JR station (within 10 mins walk). You can ride the free shuttle bus to ski resort and return to hotel. Outlet shopping mall is only 5 mins walk. There is a food court from 10am till 7pm.

the air-con is centralised control, feel very hot even we open the window; the wifi is very slow, even cannot support to watch a youtube video at night; the water is not very hot too; if you like to smoke, prepare your leg to walk a far distance. On the other hand, the convenience store in the hotel is good.