Arkasa Palace

Our first vacation in three years, first time together without the kids, we had high expectations. We arrived on april 29 and there she was, Maria from Arkasa Palace, she gave us the most warm welcome! The boutique hotel was beautiful with a warm,modern and luxurious feel to it. Breakfast was a small party every morning with delicious products and home made items. Throughout our stay Maria was always there to answer questions, talk about our day trips and give ideas about the ‘must sees’ and provide the guests with the best of service. The Island of Karpathos is full of beauty, friendly people and amazing food. Our expectations have been exceeded, in spite of the weather conditions. Highly recommended by us for a peaceful, relaxed vacation with a touch of magic, both Karpathos and Arkasa Palace!

TL;DR: We were given a different room with different amenities than what we had prepaid for without notice, the room we were given had problems (broken sink) and the location is not any different than many other, way cheaper and friendlier alternatives in the area. Booked a room over phone + viber, and paid the complete amount upfront as agreed. When we arrived, the receptionist took us to a different room, hoping that this would go unnoticed. After questioning the lack of specific amenities, only then she proceeded to inform us that the room we booked had been given to some other people who arrived earlier that day, and we were "upgraded" to a different room. There was no such notice, let alone agreement, before we arrived. We argued that we did not accept this change, at which point she tried to convince us that the room is better and worth it, and that she couldn't switch us back because the other people had just been given our booked room. On top of the lack of specific amenities, the "upgraded" room had a broken sink, and when we complained about it we were told that "thanks for telling us, we couldn't know, we don't live there". Not sure if she was just being naive or claimed to not inspect their own rooms to ensure a level of quality. In the end they refunded us, being very unprofessional and sarcastic in the process. Fortunately, we managed to find a place with similar level of amenities, with better location and with a price 5 times lower, within the next 15 minutes, for the same day.