Humboldt Park Hotel & Spa

Это пожалуй худший отель в моей жизни ....не рекомендую даже бесплатно...рецепшн ужасен...начиная с заселения.. хоть я заранее просил вид на реку и хороший номер..мне дали худший угловой номер под бассейном который шумит с видом на свалку и окнами размером как в келье...но это еще мелочи..я попросил кружку мне в этом тоже отказали сказали не положено...я спросил про чайник, естественно отказ...сказали набирать внизу я спросил как это белать без кружки...намекнули набирать кипяток в ладони..в общем и это не все...в плане питания на ужин я попытался есть рыбу но она была так пересолена что никто не смог ее есть...подумал взять макароны с соусом..но во рту все пылало...сказал официанткам..они сказали повар перепутала соус.. в общем я бы и худшего врага тут не поселил..но выбор за Вами!

Nice hotel but terrible management. The hotel is quite nice, but the management is terrible and unkind (details later in the comment). We booked our stay as a family trip for three, two adults and a toddler (2 years old). The stay was nice, although the hotel wellness area was a bit outdated. The bubble bath mosaic tiles were crumbling and the steam sauna did not work properly, it heated up too much and did not generate enough steam. The breakfast buffet was OK, the dinner buffet was too plain for 450 CZK/per person. The room was spacious and clean, the bed was nice and the bathroom was clean. The shower pressure was quite intense, which I like, but some might find too much. Why I say that the management is terrible? When I booked my trip via hotels dot com, I paid with a debit card and got the message that my card paymend didn't go through. I then atlered the booking so that I would pay for it onsite. They have some kind of online check in system called Alfred, I did the check in via that system and paid through that. Later it turns out I had made 2 bookings and paid for both. They however say it is my own fault and they kept the money. I offered to use other services for the money (restaurant, spa, bar, etc), but they declined that too. It's not that I did not show up - I arrived and I used one room. I should have slept in the second room too. They are willing to keep my money for an honest mistake (which I feel lies more on hotels dot com side than mine) and therefore I hope that they get what they deserve.

Our room was the very best and most beautiful one could wish. The personel is super kind without exaggerations. A truly wonderful experience! Having the swimming pool on our floor allowed us to swim every morning before breakfast. The food was carefully made and one can choose to follow a diet or eat "nomally".