Retro Riverside Wellness Resort

Bis auf die Putzfrau alles okay. Das Bett war nicht wirklich gut gemacht trotz Trinkgeld. Am nächsten Tag kein Trinkgeld dann auch kein Wasser 😕Rezeption und Bedienung TOP

Naja, das Hotel hat enormes Potenzial… Probleme beim Checkin und auch Probleme beim Checkout haben den Aufenthalt insgesamt nicht zu einem Erlebnisaufenthalt gemacht. Das Hotel selbst ist von der Bauart wunderschön, alles qualitativ hochwertig. Die Lage selbst ist Geschmackssache, was stört, ist die Straße gegenüber, sehr stark befahren und lauter Lärm. Die Klimaanlage im Zimmer hat überhaupt nicht funktioniert, wir hatten nachts 26° bei Außentemperaturen von 15°. Beim Service gibt es sehr viel Luft nach oben, man hat den Eindruck, dass das Personal erst vor ein paar Tagen angefangen hat, das Hotel zu leiten. Wir entschieden uns, am ersten Abend das Abendessen im Hotel zu uns zu nehmen. Qualitativ ganz okay, jedoch haben sie es nicht geschafft, in 45 Minuten den bestellten Wein und einen zweiten zu besorgen. Wir waren mit dem Essen bereits fast fertig, als uns zwei Gläser Chianti gebracht wurden, die qualitativ unterirdisch waren. Wir hatten uns aufgrund des schönen Wetters sehr darauf gefreut, das Frühstück auf der Terrasse einzunehmen, das wurde aber nicht zugelassen, 30 Minuten später wurde es anderen Gästen jedoch gestattet. Das Personal ist bemüht, keine Frage, aber mit der Tätigkeit in diesem anspruchsvollen Hotel total überfordert. Wir haben mit Sicherheit einen hohen Anspruch, aber angesichts der Preise auch gerechtfertigt. Leider wurde dieser dreitägige Kurzurlaub durch oben beschriebenes deutlich getrübt. Sollte sich der Service der Qualität des Gebäudes anpassen, ist das mit Sicherheit eine Empfehlung, aktuell für uns überhaupt nicht. Schade!

We visited the town in August and enjoyed the hospitality and friendly service. The spa was very relaxing and the room was very clean and nice. The staff were very inviting and welcoming and especially Anna at the front desk was very professional and wonderful. We would happily come back in the future.

Let's be honest: when you approach this hotel at dusk it kind of does look like the setting to a Stephen King novel. Although, don't get me wrong: the location in a forest covered mountain valley, on the shore of a small lake is very beautiful. Also the architecture resembles a nice little château in Romania. There is a road that passes by this hotel and continues on the opposite side of the lake, but that's about the only noise you might get. All in all the hotel is luxurious, the room is spacious and we even got a room with a large balcony. The breakfast is on a "à la carte" basis and unfortunately takes a little bit too long when there are many guests at breakfast simultaneously. The spa area is simply amazing with a hot tub, sauna and a small swimming pool. The only downside is that you need a car to get to the downtown area. But staff were super friendly and I would definitely consider staying here again!

I recently had an exceptional stay at the Retro Riverside Wellness Resort in Karlovy Vary, and it surpassed all my expectations. The hotel's focus on comfort is immediately apparent, with spacious rooms that feature luxurious beds, high-quality linens, and modern amenities. The addition of a private balcony in many rooms provides a serene view of the calm waters, enhancing the overall sense of tranquility and relaxation. The highlight of my stay was undoubtedly the wellness centre, which is a true sanctuary. Spread over two floors, it offers a variety of facilities including multiple saunas, a hot tub, an indoor swimming pool, and a state-of-the-art fitness centre. The spa treatments available are top-notch, delivered by skilled professionals who ensure a rejuvenating experience. This extensive wellness area is perfect for unwinding after a day of exploring the picturesque surroundings of Karlovy Vary. What truly sets this resort apart is the excellence of its staff. From the moment of arrival, every staff member demonstrated exceptional professionalism and genuine friendliness. They were always ready to assist, making every effort to ensure that my stay was as comfortable and enjoyable as possible. Their dedication to providing outstanding service significantly enhanced my overall experience. The hotel's location in Březová, near the forest and water dam, offers a peaceful retreat while still being conveniently close to the attractions of Karlovy Vary. The on-site restaurant serves a diverse menu of international cuisine, and the breakfast, in particular, was exceptional, providing a perfect start to each day. In summary, my stay at the Retro Riverside Wellness Resort was outstanding. The combination of superb comfort, excellent staff service, and a fantastic wellness centre makes this hotel a perfect choice for anyone seeking a relaxing and luxurious getaway. I highly recommend it to anyone visiting Karlovy Vary.

Irish people are well known for their warm welcome and great hospitality, so when we travel to a new place and receive even more than expected it is truly appreciated. Metin our head waiter could not have been more pleasant and helpful. Fantastic hotel and highly recommend.