The Lumos Deluxe Resort Hotel & Spa

Super

So i want to share for my honest review and my honest experience : first of all its very recommended for you . Just come and try the atmosphere and ambience. You gonna love it, perfect service and delicious food at there. You Will be liked it, trust me

We have just come home from a week at Lumos Deluxe Resort Hotel and Spa. We arrived early hours last Saturday, and we were welcomed by smiling faces and staff that were happy to help, regardless of the time. The whole week we were greeted by happy staff, who were always eager to engage in conversation, one even spoke to my partner about his tattoos. Everyone was willing to help and they made sure we had everything we needed. It wasn’t too busy, which meant every day we had a space next to the pool and the area around the pool was regularly cleaned and I witnessed staff cleaning the sun beds regularly too. The maids cleaned the room every morning, although you did have the option for them not to do this, but we were happy for them to do it. Even the maids were amazing, they greeted my son every morning with a high five and they would respond to his toddler babble by imitating what he said, which is amazing for vocal interaction for a toddler. Everyone was amazing with him, we cannot thank all staff enough for their support and interaction with him. Even when he was upset they tried to settle him down. The waiters at mealtimes were the best and would play with him, chat to him and make sure he was happy. By the end of the week, my son loved them all. Before going I had looked at some reviews and although there are limited negative reviews, the ones I did read put some doubt in my mind. However, the things I read we did not experience at all. The food variety was amazing for us, there was something different every evening, but also some consistency which was amazing as our son decided that now he was going to be fussy and lived on chips, but these were always available. The entertainment was a little poor during the day, but we entertained ourselves by exploring the local area, the private beach, playing our own games in the pool etc. however the evening entertainment was amazing. Our son loved mini disco every night and although he was too young to go to kids club, the two girls who done mini disco and kids club were amazing, they would chat to our son, high fived him and one even sat with us at dinner time. They made sure to say goodbye to him when we left and genuinely just seemed to love all the children they came into contact with. Both me and my partner want to mention the life guard that was at the pool every day. Unfortunately while we were there he had to jump in and save a little girl who was distressed at the bottom of the slide. He jumped in and got her out before anyone had realised what was going on, and genuinely looked so proud of himself when we all praised him. He also contacted someone when we noticed that one of the drains on the side of the pool had snapped and got this corrected immediately. Even the guys who provide photo sessions in there were amazing and we got some beautiful photos as a family. Our room was perfect for what we needed and the view from our balcony was stunning. All round we had the best time at Lumos Delu