Utente ospite
1 gennaio 2024
Very well looked after hotel, seems newly refurbed to give a clean/modern feel but retaining all the charm of a family run, Austrian alps hotel. Excellent pool/spa/gym and the bar area and restaurant are spacious and comfortable. Food when we ate on 2 nights was delicious, if staying I would recommending using the restaurant during your stay. Perfect location outside of the Kaprun centre, so great for the Mountain View’s, with around 15/20 minute walk to Kaprun centre or couple mins drive/bus, with restaurants and bars en route. The staff and customer service are faultless. We had a couple of technical issues with heating/water at the start of the stay, which we appreciate can happen at any hotel, the staff couldn’t be more helpful and the issue was fixed quickly. Also after recieving bad news from home during our holiday the staff were so supportive offering ways to make the last evening easier for us before we returned home, the staff were genuinely caring and it was very much appreciated. I would recommend and would definitely book again if revisiting the area.
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