Aulani, A Disney Resort and Spa

Il letto era davvero bello, non troppo alto Il materasso non è fisso e si muove bene. Ero terrorizzato a mettere i bambini a dormire orizzontalmente nel caso in cui cadessero. Mi manca anche quando un adulto si alza dal letto Il personale è così gentile e simpatico che il tramonto sul mare era pazzesco È bellissimo

Always enjoy the lazy pool.

전체적으로 만족하고 즐겁게 보냈어요. 수영장 시설이 훌륭하고 넓어 사람이 많아도 쾌적하게 놀수있습니다. 소문대로 먹을게 별로 없어서 불편해요!

酒店距離Wikiki主海灘有一個小時的車程，人少環境好，玩的項目非常豐富，可以近距離和各種人偶互動，房間就比較一般（很冷），酒店的温泉池也很多，玩完水可以隨時跳進温泉池很爽，最大的問題就是吃，內部餐廳都很踩雷。不過出酒店，對面有個廣場，雖然餐廳屈指可數，但是味道還行，尤其是星巴克的咖啡很贊，每天都要去，小費也是給到麻木。。。這裏附近衹有超市飯店，中途孩子腸胃炎也要打車到Wikiki才有醫院，總之是一個環境很好孩子喜歡的度假聖地，住時間長有點無聊因為每天衹能在酒店裡玩耍，Wikiki更熱鬧。

Really beautiful grounds, and beautiful resort with fantastic rooms. But be aware that if you book a “standard” view, there is a good chance it will be a mostly blocked view. Our standard view room is mostly just looking at the side of a building (two stories up from lobby floor) for the next two weeks. So keep this in mind when booking! On the positive side, since I now won’t spend the any of trip sitting on the porch enjoying the view, it will definitely encourage us to leave the resort a lot more and explore the rest of beautiful Oahu!

Prior to my visit, I was confident Disney’s top-notch customer service and attention to detail would be the factors that distinguished Aulani from other resorts. Though it goes without saying Aulani is a beautiful property, the amenities are worth nowhere close to the given price tag, and the Disney standard for hospitality / customer service was sorely lacking. The good things about Aulani (nice beaches, pools, and sunsets) could be found at an island resort at another destination for half the cost and significantly better customer service. I’m not joking when I say the Polynesian at WDW was more like what I expected an actual Hawaiian resort to be (and at least I got a complimentary lei there, unlike Aulani!). During my stay, I stayed in both a studio and one of the hotel rooms available to book with DVC points. The studio was cute and very similar to ones I’ve stayed in at other DVC resorts, both in the design of the room and amenities. The hotel room, however, was pretty beat and not worth the price tag at all (stained furniture, half-working shower head, dollar-store shower curtain, dust, etc.); it looked like it had been a while since attention was given to the room. It’s worth noting that, had I paid cash, both of these rooms would’ve cost $750 a night during the relative “low” season; to be blunt, the room didn’t feel like it was worth half that price. Though trivial details don’t make or break a vacation, they reflect the limited effort put into offering an experience that matches the premium price tag. In terms of resort offerings, the beach was one of the few places that had a “paradise” feel; likewise, the infinity pool overlooking the beach was an oasis. The lazy river was nice at times, though often became filled with debris and kids messing around with inner tubes as the day went on (which also made it hard to find a tube at times). Beyond the pools, room tours, and character spots, it was hard to find an activity that wasn’t a “premium experience” (i.e., extra money). The amount of adults who signed up for ukelele lessons admittedly because it was a free activity (pretty much the entire room) was hysterical and reflected the limited nature of complimentary offerings. I didn’t travel with kids, but I can’t imagine how much would’ve been spent if opting to do the various paid offerings (and before thinking you can just tell your kids “no” to all of these activities, the plenty of screaming/crying kids around the resort will tell you otherwise - the lifeguards were looking for a couple missing kids per day). Overall, I was disappointed in the staff at Aulani - the disdain for tourism was evident in quite a few, while others were friendly enough to play the game but seemed insincere. Across the course of my trip, I only had a handful of interactions with staff members that actually came off as genuine (gift shop and character attendants). The front desk staff was pretty stoic and not very welcoming or helpful. Weekend

I usually have no problems when it comes to making drop offs as an Uber driver here at the Aulani resort. However, this last drop off I made wasn't so great, as I was rudely approached and lectured by a valet staff member by the name of Mike. He told me that because the riders I dropped off were my guest, that I should be unloading their bag, not him. My thoughts are, 'Isn't that you're job as a valet?! I don't work in the tourism or customer service industry; I work in trans-portation. Just doesn't seem right that he would tell it's my job. As a hotel worker, I would think he would have a little more Aloha and be an Ambassador of it. It's not like they were understaffed either, in which I would understand. There were a lot of Valet workers. It seems as though he was just making an excuse not to do his job.

As usual on my Tripadvisor hotel reviews, I’ve done a video to help Tripadvisor readers - search ‘wakeywarrior’ on YouTube to see a full speedy orientation and all you need to know, in that lasts around 7.5 minutes. Anyway, hotel is stunning. Amazing views, beautiful building, good quick serve and pool bar. Fabulous bays and beaches outside. Great staff. Special shout out to the two ladies and Marine chap fitness instructors who put on great fitness classes every morning at the beach- circuit training, slam ball, yoga etc. They made the holiday for us. My only complaint is there are not enough pool chairs and it’s virtually impossible to get 4 together unless you are down by 8am, and even then we had people stealing our chairs when we got up to go in the pool etc. Disney need to expand the number of chairs quite dramatically, everyone was complaining. Not acceptable at this price point. Apart from that, it’s excellent.

The resort is exactly what to expect what Disney’s version of a Polynesian-themed hotel would be. Problem is, it’s located on Maui near some of the best hotels and beaches that are the real thing. This inauthentic experience would have been better suited for its vast Orlando-based hotels, but not here on the actual islands. It comes with the overpriced meals, gift shops and photo experiences. The character breakfast is a mandatory $50 prix-fix per adult and $29 for kids for three courses. The food is fine but doesn’t justify the high price for basically an omelet. I guess the appeal is that Goofy, Mickey and Minney walk around and pose for pictures with the kids. Same for dinner - mandatory $75 for a 3-course dinner. The water slides are ok but the wait is long. It’s nearly impossible to snag 2-3 beach chairs around the overcrowded pool or artificial lagoon (again, we are on the island with some of the best beaches in the world literally steps away. Why would you need an artificial lagoon?). The whole resort is crawling with families with Disney-aged children, there is no healthy mix of different types of travelers like in other hotels. Staff is friendly, rooms are nice. Just didn’t feel like I needed to be in the fake version of Maui when the real one was just outside the gates…