Aulani, A Disney Resort and Spa

Il letto era davvero bello, non troppo alto Il materasso non è fisso e si muove bene. Ero terrorizzato a mettere i bambini a dormire orizzontalmente nel caso in cui cadessero. Mi manca anche quando un adulto si alza dal letto Il personale è così gentile e simpatico che il tramonto sul mare era pazzesco È bellissimo

酒店距離Wikiki主海灘有一個小時的車程，人少環境好，玩的項目非常豐富，可以近距離和各種人偶互動，房間就比較一般（很冷），酒店的温泉池也很多，玩完水可以隨時跳進温泉池很爽，最大的問題就是吃，內部餐廳都很踩雷。不過出酒店，對面有個廣場，雖然餐廳屈指可數，但是味道還行，尤其是星巴克的咖啡很贊，每天都要去，小費也是給到麻木。。。這裏附近衹有超市飯店，中途孩子腸胃炎也要打車到Wikiki才有醫院，總之是一個環境很好孩子喜歡的度假聖地，住時間長有點無聊因為每天衹能在酒店裡玩耍，Wikiki更熱鬧。

This resort is beautiful but still, overall, a disappointment. Our initial impression was negative. We were tired from our flights and lugged our suitcases, etc. in the front entrance to find check-in. (I thought check-in is normally near the front entrance so I was not expecting a treasure hunt for check-in with our bags.) There were no signs telling us where check-in is. Employees were too busy talking to each other or on their phones to help. We went the wrong way initially until we found someone to ask. Apparently, my significant other’s complaint to the check-in cast member (Marley) about the lack of signage violated her ‘safe space.’ After belittling and literally making fun of him (she mocked his complaint and, while literally laughing, said - ‘oh no - now your whole vacation is ruined because there was no sign to check-in’) she said that she refused to check us in and we had to wait for a manager. The manager, Kalei, said that there is no sign because they wanted cast members to assist guests to check-in. Ok - well that was a fail too because they didn’t. Then she said that as a courtesy, she would get us in to a class for Sat that was otherwise full. We didn’t receive confirmation of the class like she said we would - so I’m adding a star on the off chance she is going to keep her word. I’ll change that if she was not truthful. Communication about everything from the location of ice machines to laundry procedures is lacking. This leads to just enough confusion and wasted time to really piss a person off. Imagine, you get to the laundry room to do a load of laundry as a DVC member and there’s a sign saying that you either have to pay for laundry tokens (which is supposed to be included for DVC) or go to the front desk, with your dirty laundry, to pick up tokens. They are super cheap with the tokens at the front desk and don’t allow enough for a full washer and dryer load. Tip: get tokens every day so that you’ll have enough to do your laundry after a few days. Or you can just pay extra for something that’s supposed to be included which seems to be par for the course here. When we got to our room, it was dirty and the trash from the previous occupant was still in the bin. There were also things still in the drawers from the previous occupant. Fine. We learned not to bring anything to the attention of management because they will take it out on you later and talk negatively about guests in private, The whole resort pretty much shuts down at 6pm so it’s no wonder that others report every minute of the daytime is chaotic. Food choices are slim. The location of the resort is terrible if you want to do anything off property. Since the on property vibe is so bad, we did tours, etc. off property and not through Disney. Literally everything you want to see is at least an hour’s drive each way or more in heavy traffic. Our tour was 100% great and the no -Disney Luau was outstanding, but we were wishing we’d stayed at the Holiday Inn Waikiki for th