Montage Kapalua Bay

This hotel is amazing. I have no notes. We stayed at the Montage for 3 nights, then we went on to Hana Maui and the Grand Wailea (that one was a big mistake!) and I found myself missing the montage. The service at the montage is incredible, the pool is very fun (we had a 5 year old) and the shaded chairs at the beach and pool were included in our cost (I’m specifically mentioning this because of the nickel and diming at the Grand Wailea) The food at their main restaurant, Cane and Canoe, was wonderful. The room was stunning, there was a beautiful trail head to the right of the property….this was an absolutely incredible experience. We also stayed at the Four Seasons on the Big Island on a previous vacation and while we loved it, we gave the edge to the Montage because the service (including food service), pool side service, and the food were all incredible! We made a huge mistake not coming back to the montage. It’s true luxury and vacation, and it’s pretty quiet and peaceful too.

Beautiful property with relaxing atmosphere. The beach was pretty and very calm, great for snorkeling. We hiked to the beach through the trail but wasn’t worth it. The wind was blowing sand and we weren’t able to stay for more than a few minutes. The pool area is nice and has a variety of different areas to enjoy.

We go to Hawaii every year and we have stayed at many of the 5 star resorts on the various islands. The Montage was truly an amazing experience and one where we will certainly go back. First, the rooms are very spacious and clean with all the amenities since many/most are residences so that lends itself to larger living spaces generally. Rooms are very up to date and we had a huge lanai with grilling appliances, couches and chaises with a 180 degree view of the ocean. The resort felt empty even though they said that they were close to capacity so we never had any issues with getting great chairs by the various pools, the waiters/waitresses generally remembered what we had eaten the night before and had recommendations accordingly. Scott at the front desk was very helpful with all of our asks and needs - felt like a personal concierge. Would recommend to anyone who hasn't been before ..we'll definitely be back!

Perfection. The service was outstanding and the hotel is immaculate. From check in to check out the level of professionalism was undeniable. They made the cutest hand drawn picture for my son!

Our stay at Montage Kapalua Bay was nothing short of spectacular, and we are already planning our return! From the moment we arrived, the service was impeccable, and every staff member we encountered went above and beyond to make our trip unforgettable. Special shoutouts to Jeremy in the bar and restaurant, who brought warmth and incredible energy to every interaction. His drink recommendations and attention to detail truly elevated our dining experience. Eric, the poolside server, was phenomenal—always friendly, attentive, and ensuring we were well taken care of. Stacy in guest services was a delight, providing seamless assistance with everything we needed. And Lisa? She makes the best coffee we’ve ever had! She turned every morning into the perfect start to our day. The valet and hotel drivers deserve major recognition as well. They were consistently friendly, polite, and prompt. Every time we called for the hotel car, it arrived with a smile, and we never had to wait. Housekeeping was equally outstanding—thorough, efficient, and always with a kind word. One standout moment was when Sally and the chef graciously accommodated our family of nine with a custom grill pack on incredibly short notice, even on a day when he was managing a large wedding. The food was phenomenal, and his flexibility and professionalism were greatly appreciated. The in-room dining team also exceeded expectations, though I regret not catching the name of the fantastic attendants who took such great care of us. The Cliff House experience was another highlight—breathtaking views, the perfect sunset, and sipping Veuve as we watched whales from the balcony was a memory we’ll treasure forever. While everything was world-class, I do have one suggestion: implementing a no-holding-chairs policy at the pool. It was frustrating to walk around with nowhere to sit while so many chairs were empty but “reserved.” At a luxury property like this, guests should always feel they have access to seating. Finally, though there was a miscommunication with our cabana rental on the first day, Montage more than made it right for us. Their exceptional customer service ensured we left with nothing but glowing memories. Thank you to the Montage Kapalua Bay team for an unforgettable vacation. You’ve set the bar high for luxury and hospitality!

The alluring tranquil ambience left me feeling fully rejuvenated! I enjoyed an amazing meal at the Cane &Canoe restaurant, where I experienced 5 star service from a kind and attentive server named Matthew. His blend of wit, humor and expertise profoundly shaped my experience. The staff on all fronts of the Montage hotel were warm and accommodating! Thank you!