TAI Urban Resort

It is situated rather close to airport, hence a bit far from everything else, especially good food. However is of walking distance to some major Japanese department store. The main thing of note is the lobby is situated on the 25th floor. One take one lift up to lobby and then another lift to rooms every time. The rooms were spacious, but the bottom of beds were not vacuum for days. Amenities were minimal and do not reflect on price of room. Electrical sockets were limited and USB sockets don’t work. Many of the decorations in the hotel or the rooms are not suitable for kids. The building itself seems new as many shops at low levels are not open or only at certain times. Hotel staff didn’t mention or introduce the surroundings at all during check-in. House keeping staff were courteous and hard working. Lobby staff was not friendly. Reception was spent most of the time reminding rules, rather than welcoming. Their lobby bar is a cigar bar and the reminded me they only have expensive whiskey and no wine by the glass. The staff from tea place with the stunning view of the city reminded me they are closing soon. The ground concierge was not welcoming nor helpful except for one girl who nodded every time we enter the building. The pool staff and lobby staff corrected my mandarin a few times. Lastly, the was an incident at the pool, as I heard a boy stepped on a piece of glass. There was a lot of blood. I cannot comprehend why there was a piece of glass not cleaned by the pool. There are two restaurants by the pool and one of them was a bar. Overall, it is a nice hotel. But the software is far from up to par or this price.

The hotel offered their courtesy to upgrade our room, the room was very spacious and clean. Swimming pool in the hotel was also an attraction. Staff was nice and kind. Hotel location was around 10-15mins walk from the core shopping district and MRT station which was acceptable to us. It was a memorable experience staying at the hotel overall.