Brandie
18 settembre 2023
I will start that I was super excited about staying here, booked way in advance, and was ready for this Montana experience. It ended up with leaving and trying to find a hotel in Kalispell on Labor Day weekend, and paying for two stays.
In communication with what I’m assuming was the owner, she basically called me a liar in all accounts. Started with saying the office was open, even though it clearly said closed. She stated I never picked up the map and instructions and they were still in the mailbox, even though I have the map in my possession. She stated I never called to report a problem, which my call log on my phone shows otherwise. She said I went to the wrong tent and that is why it wasn’t made up and I could call some random guy to talk to him about him leaving late, even though I went to the tent that was designated, called someone and they came down not once but twice and never said anything about me being in the wrong spot. It WAS the tent on the map! The bedding /tent was dirty and stained, which I also have photos of. Now I’m a country girl and fully understand that I’m not in a five star hotel, but cleanliness isn’t to much to ask for. It was disgusting. When I said I would forward over my phone log, pictures, and a copy of the map she said I didn’t have….communication completely stopped. Customer service and respectable communication speaks volumes, as well as cleanliness. I highly recommend finding somewhere else to stay!
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