Kaifeng AITCHONE Hotel

The hotel is in a place of nowhere, a bit far from the city centre but most tourist attractions could be reached by taxi with less than RMB 20. Reception staff are very helpful; especially Xiao Lou who is very kind, polite friendly, and helpful. Room is clean and the beds are very comfortable. We had very good sleep there.

I had a pleasant stay at this hotel. The rooms are high-end, comfortable, and clean. While smoking is permitted in the hotel, I was pleased to find that my room did not have a smoky smell. The staff was attentive to our needs, and the breakfast offered a good selection. However, I found that some essential services for foreigners were lacking. For example, assistance with booking a taxi, sending packages, or arranging tours was not available. I was surprised that some essential services were not included, especially given the number of staff available to assist with carrying luggage and opening doors. This was a missed opportunity to enhance the overall guest experience which is something other hotels in China typically offer at no extra cost. Overall, while the hotel itself is nice, I believe it could benefit from providing these additional services to enhance the guest experience.

我們到酒店時候已經凌晨5點了 前台接待小姐姐很熱情的服務態度很好 很快辦理了入住 還很貼心的給了開封的旅遊攻略 介紹的每個景點都很詳細 避坑和推薦都是當地人的口碑飯店 良心推薦給顧客 小細節做的很細緻貼心！房間住的很舒服 洗漱用品很好用 還有精美的伴手禮 來開封的小夥伴放心定這家酒店，絕對不會錯！有地下和地上停車場 錄入車牌號來回進出停車場很方便！ 特別感謝前台那個前台晶晶小姐姐，服務超級周到！離店時候還送了孩子小國旗和酸奶，很貼心！這個酒店無論從住宿 硬件 服務上來説都很不錯！值得推薦！