Ocean Villas at Turtle Bay

房間特別適合一家人入住，就是海邊別墅，有停車位和泳池，非常私密。廚房設備和餐具齊全，可以自己做飯。

Great location and beautiful beach. Condo we stayed in is dated, furniture is old, no full sized fridge or dishwasher. Overpriced compared to others we have stayed in. Would recommend the hotel if you want to stay at Turtle Bay, and btw the area is beautiful. Lots to do and see.

Do NOT stay at the Turtle Bay Villas, stay at the RESORT. Please save yourself. It’s a complete rip off compared to the Resort next door. Villa is a really misleading word. It’s really dinky it feels like a cheap cheap apartment. There are no amenities you don’t even have bottled water waiting for you just a huge old binder of rules. The whole complex feels cheap it’s just terrible. The resort next door is just amazing and perfect and there’s no reason to come over here if you don’t stay there. The biggest problem is their nightmare customer service. If you have a problem they do not answer their phone…my pregnant wife and I couldn’t reach them for 30 hours and when I finally did I was of course stern. Didn’t curse at them but I did mention legal options for the horrible experience thus far. No one WANTS to do that but we just feel helpless and have no one other options. The rep Gina instantly played like she was the victim, weaseled her way into blaming us for not calling enough times, and screamed and shouted at me on the phone. I had to de-escalate when normally it’s the customer service rep who de-escalates. Ridiculous. Within 2 minutes on the phone called me a liar when I said I called and left voicemails AFTER I sent proof. Save yourselves there is no value here, the resort next door is cheaper.