Spire West Hotel

Hotel was newly furnished and clean. Friendly service people with good food and view. Only Downstairs at the ground floor was not looking as hotel lobby , bit surprised and then found out it was at the roof floor.

This was unfortunately one of the worst hotel experiences we’ve ever had. We booked two rooms in advance for a group trip, but upon arrival, we were suddenly informed that our rooms were “not available” due to a so-called issue. Instead, the staff arranged to move us to a different hotel. What deeply shocked us was that shortly after we were turned away, a group of white guests was allowed to check in with no issue. The explanation given was that they had previously checked in, but we strongly suspect racial discrimination, as our group of Asian travelers was treated completely differently. We were forced to leave the property in the middle of the night and move to a substitute hotel with much lower standards—dirty bedding, poor soundproofing, loud air conditioning, and an overall uncomfortable and unhygienic environment. It was difficult to sleep, and one of us even had nightmares from the stress and noise. Although the hotel eventually apologized and helped booked another hotel, but the quality is totally like staying in hell and the whole process in unacceptable , they took no real responsibility for the ordeal they caused—no support, no coverage of the additional costs we had to bear, and no compensation for the disruption and distress we experienced. This was not just a service failure—it was unprofessional, disrespectful, and felt discriminatory. I would not recommend this hotel to anyone, especially travelers from diverse backgrounds. 很誇張的飯店，會超賣房間並且挑客人，把客人通通送到低等的破舊旅社去，Google reviews 上有超級多負評，幾乎每天都有人被這樣糟蹋，他們絕對會下地獄！他們的神不會原諒他們的！

ホテルのレストランからは、ギザの三大ピラミッドのうち、クフ王のピラミッドとカフラー王のピラミッドを一望することができ、その壮大な景色はまさに圧巻でした。 また、ホテルの従業員の方々の丁寧で温かみのある接客のおかげで、終始快適に過ごすことができました。さらに、客室も非常に清潔で、美しく整えられており、快適な滞在を一層引き立ててくれました。心地よいおもてなしに、心から感謝しております。

最高の滞在でした！ 屋上からはピラミッドが見え、その景色を眺めながらの朝食は格別でした。部屋は広々としており、ベッドもふかふかでとても快適。ただ、シャワーの温度が途中で急に冷たくなってしまったのは残念でした。寒すぎたので、改善してもらえると嬉しいです。 スタッフの方々はとても親切で、ツアーの担当者と連絡が取れなかった際には電話をかけて助けてくださいました。そのおかげで、無事にツアーを楽しむことができました。 素晴らしい時間を過ごせたので、このホテルを離れるのが寂しかったです。ぜひまた泊まりたいと思います！

The hotel was simple but had everything we needed. I felt it was very cost-effective. Breakfast was very good and the staff were all friendly.

Slvia Ernest and Yousef Megahed is good staff they are help . The hotel have good view and delicious food the room is clear