Dionisus Hotel

Recommended

TERRIBLE!!!! Be careful!!! The reception staff is rude, doesn't want to talk. The hotel is dirty, no choice of food, the room is not cleaned, there is no toilet paper, all the corridors are dirty. Someone threw up on the floor, all this lay on the floor for a whole day in front of the only staircase. The towels are in holes, the mirror in the room is broken, there is no hair dryer. Horrible!!!!

This has been the most disappointing experience I’ve ever encountered. I booked through Last Minute and have spent the past eight weeks addressing my complaint. Upon arrival, I was shocked by the lack of basic amenities—no coffee, no cocktails, just a beer which I don’t drink. The bar was overrun with wasps, and I watched as the shirtless barman sweated into my orange juice, which tasted more like pure cordial than anything else. When I got to my room, I found three dead cockroaches. To top it off, the air-conditioning was not working, and I couldn’t get anyone to fix it until Tuesday—mind you, this was Saturday. There was no WiFi, and no option to change rooms. At dinner, with hundreds of guests and only about 15 tables, the so-called "all-inclusive" menu was a complete joke. The main dishes? Just chicken on the bone, meatballs, and something with potatoes. For dessert, I was offered an apple and an orange. When I inquired about the restaurant, I was told that this was the restaurant. I honestly felt like I was trapped in a nightmare. I had come here to recuperate after enduring a near-death motorcycle accident, which left me in a coma for two months and took six months of rehabilitation to recover. I dealt with a punctured lung, fractured ribs, hand reconstruction, a broken ulna, a fractured jaw, and skin grafts that peeled skin back to the bone. This experience was as distressing as that ordeal, and I found myself in tears in my hotel room. I reached out to Last Minute, and they requested photo evidence, assuring me they would call back to arrange a transfer to another hotel. I never received that call. Fortunately, I had the financial means to book a room at a different hotel in Antalya, the Optinium, which offered only bed and breakfast but provided me with the best accommodations. As I was packing to leave, I realized £500, €300, and a Microsoft Pro were missing from my belongings. I had left them in the room, and it was clear they had been stolen. When I requested the hotel to contact the police, they refused, stating they would handle it internally. I also asked for a refund upon checking out, but the reception directed me to Last Minute. Now, ten weeks later, Last Minute has dragged this out without resolution. I paid £1259 for the all-inclusive package with flights, an additional £754 for the other hotel, and £120 for an earlier flight. On top of that, I lost £500, €300, and a Microsoft Pro worth around £600. Finally, Last Minute contacted me yesterday, offering £200 and a £100 voucher for my next holiday. It's clear that this entire situation has been handled poorly, and I deserve a much better resolution.9 for the all-inclusive package with flights, an additional £754 for the other hotel, and £120 for an earlier flight. On top of that, I lost £500, €300, and a Microsoft Pro worth around £600. Finally, Last Minute contacted me yesterday, offering £200 and a £100 voucher for my next holiday. It's clear that this entire situation