This hotel is good, I would have given this hotel 5/5 if it wasn’t for the couple of points I will discuss later Overall, very clean, great resort, and very big, the Zoo is a great added bonus and kids loved it. We had the family room, it was ok, a bit tired, and only one toilet, tiny bath and sink area for two rooms and 4 people was not great. Food was amazing, the drinks, coffee, cafe, and food options are endless. This hotel is relaxed, and everything works really well. Feedback points: - Staff in this hotel find it very hard to communicate or speak English, I have stayed at 3-4 others resorts in Antalya and never experienced it this bad. This is something you must fix. It’s a universal language, and never experienced it this bad in any other country I have been, or anywhere else in Turkey. - I caught a sickness bug on my last day, non stop vomiting, went to the Dr office nobody there, called a number, nurse initially advised not open and bye, she then came reluctantly as I was ‘No Doctor?’, The Dr is not on site, sorry we can’t help you, and go to guest relations. What are guest relations going to do? You need to go to the hospital for a check up if you want a paracetamol was her response. Again how can a nurse not speak English, it was so hard to communicate. This is a risk to anyone coming to this hotel, a Doctor is not available or onsite 24hrs a day as I found when I needed help. I was shocked, and for a simple request of a paracetamol or anti sickness tablet, I was required to visit the hospital, according to the nurse. Crazy? What if it was a serious incident?? This can not be acceptable - Your outdoor pools for a 5 star hotel at this cost should be heated. Unacceptable they are not. I can’t give this hotel any more than 4 out of 5, especially with how the Nurse handled the situation when I needed help. Disappointed.
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