Essential by Dorint Interlaken

I normally don’t post negative reviews but for me personally, this is objectively the worst hotel I have ever stayed at. EVER. First of all the pictures listed on ctrip for the essential room all show pictures with views of the lake. In reality there is no view except the rooms of other hotel guests. And a pebble courtyard. Perhaps the false advertising bureau should get involved. And this is something that I see other travelers have commented on. By the way, the hotel will post a reply saying that some rooms have views and some don’t. Don’t believe them. Secondly, the bedding, pillow and duvet are all made of very itchy, cheap synthetic materials, presumably to save on washing and ironing costs. I have never encountered such a material used for bedding and it was very difficult to fall asleep and I woke up every night itching and with a rash. It as such a horrible 3 nights and I do not wish it on anyone. The breakfast spread was of very very low quality generic ingredients and made me long for the breakfast at my previous hotel. Also, there were several large tour groups when we were there which made the breakfast area chaotic, noisy and loud. Upon check in there was long strands of hair all over the bathroom basin and toilet. There is also old spiderwebs with dead spiders in the shower room. It was in a very visible space so it reflects on how much the cleaning crew cares about their jobs. On the second day, we went out at 7 in the morning and had the “please clean room” placed on the door. But upon returning at 4pm the room was still untouched. This left us with a very uncomfortable feeling. We ended up not having the room cleaned for that day. Despite the newness, convenient location to the train station and the acceptable price of the rooms, it’s really not worth staying at this hotel. And if you still decide to stay here, don’t get your hopes up. This is more of a hotel suited to large tour groups. There are lots of negative reviews of this hotel on trip.com as well as other platforms. There are many other options available. I urge other potential travelers to read them and just simply stay away from this hotel.

There was a front desk lady was very rude - when we asked if there was a microwave we could use. Totally not helpful at all - the rooms are also really tiny and not practical. Breakfast was the only thing ok - and the polish boy deserves to be praised. Otherwise a very average hotel and not worth the price. Better stay elsewhere - should not be highly rated as it currently is.

Basic amenities, a bit overprice for the amenities, location is good, view is nice