Hotel in zona W Glacier Trail, Juneau

Very pleased with this hotel. We were in the 1 bedroom suite. Plenty of space. Looks to be recently remodeled. We stayed a total of 4 nights during 3 separate stays. The staff was great at dropping us off twice at the airport and at the ferry terminal and picking us up. All staff members we interacted with were very helpful. Not to many choices within walking distance to eat, but we quickly figured out the bus system. The Valley Restaurant nearby has good food.

For a quick overnight trip, this is the best location. Good price, next to McDonald’s and Breeze In. The airport shuttle was fairly quick

Shauna, Well, you duped me in to staying at your hotel and I will never do that again. Let’s start at what you have on the internet and compare that to reality: Hotel Description Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, barbecue grills, and a vending machine. A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM. I was not able to enjoy the indoor pool. It has not been functional for a very long time. The fitness center was lacking important fitness options. Wireless was too slow for it to be usable, and you wanted to charge for an upgrade. I only found soda vending machines, not a snack one or even an ICE machine. The complimentary breakfast was nowhere to be found one day. An empty box of donuts the next day was available (picture for reference is attached). Today, there was 2 packets of oatmeal with a stack of dirty bowls. Not very inviting and a good reason to go somewhere else for breakfast. Get this off your descriptions of the hotel! Based on other things I have found you may want to add the following amenities: Drug ******* hanging around the front of the building smoking up under the front awning. Broken elevator at the beginning of my stay Funny smell in the hallway Lumpy Mattresses Door Keys that won’t stay programmed. Front desk people that don’t seem to like their job. Hoping someone is sitting by the front desk to let you in to register as the doors are locked 24/7 or you will be standing there for a while. I really hope you don’t run all your hotels this way. The positives were as follows: I could easily walk there from the airport. (This is something you and your employees didn’t do anything about) I am sure it is possible to run a budget hotel and make it a nice place to stay, you and your team don’t seem to be able to do that. While I am only visiting Juneau for work purposes maybe 3-4 weeks out of the year, I don’t think I will choose to stay here again.

We spent 4 nights in the hotel as part of a multi stop trip to USA. Check in was easy and staff were helpful. The room itself was large, clean, but a little dated. We were overlooking the front of the hotel and car park, and would have benefitted from some kind of privacy/net curtain at the window. There was a huge amount of storage space, a fridge and a coffee making facility. Staff in the kitchen did provide us with milk for a cup of tea. The rooms were not service daily, but on request. Toiletries are provided but are of the very small travel variety; not very environmentally friendly and fiddly. We ate in the restaurant. Service was quick and the portion sizes were huge. Location was great for downtown Juneau.

I stayed for four nights in early May 2023. I was pleasantly surprised. These are a few other things that I really liked. • free parking directly behind the hotel • housekeeping service every day • fantastic Central location • ultra friendly and helpful staff • upgrade to a decent size one bedroom King suite • fast, free Wi-Fi These are the things that I didn't like so much. • room was stuffy at night, even with the windows open • no drain plug in the bathtub. Had to improvise with a bottle cap.

Hotel is on the older side but very clean. Not open for breakfast, but they give you a paper bag with a water bottle and some snacks at check in. Juneau is so small that any location is a good one, and I found the bed comfortable. Updated furnishings, tech and a full service restaurant would improve the experience, but I managed just fine. My only real complaint were all the homeless people who stand outside the door and immediately panhandle as soon as you walk outside… not sure if the hotel can fix this or not, just a sign of the times.