Hotel in zona Bear statue, Juneau

We spent 4 nights in the hotel as part of a multi stop trip to USA. Check in was easy and staff were helpful. The room itself was large, clean, but a little dated. We were overlooking the front of the hotel and car park, and would have benefitted from some kind of privacy/net curtain at the window. There was a huge amount of storage space, a fridge and a coffee making facility. Staff in the kitchen did provide us with milk for a cup of tea. The rooms were not service daily, but on request. Toiletries are provided but are of the very small travel variety; not very environmentally friendly and fiddly. We ate in the restaurant. Service was quick and the portion sizes were huge. Location was great for downtown Juneau.

For a quick overnight trip, this is the best location. Good price, next to McDonald’s and Breeze In. The airport shuttle was fairly quick

Shauna, Well, you duped me in to staying at your hotel and I will never do that again. Let’s start at what you have on the internet and compare that to reality: Hotel Description Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, barbecue grills, and a vending machine. A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM. I was not able to enjoy the indoor pool. It has not been functional for a very long time. The fitness center was lacking important fitness options. Wireless was too slow for it to be usable, and you wanted to charge for an upgrade. I only found soda vending machines, not a snack one or even an ICE machine. The complimentary breakfast was nowhere to be found one day. An empty box of donuts the next day was available (picture for reference is attached). Today, there was 2 packets of oatmeal with a stack of dirty bowls. Not very inviting and a good reason to go somewhere else for breakfast. Get this off your descriptions of the hotel! Based on other things I have found you may want to add the following amenities: Drug ******* hanging around the front of the building smoking up under the front awning. Broken elevator at the beginning of my stay Funny smell in the hallway Lumpy Mattresses Door Keys that won’t stay programmed. Front desk people that don’t seem to like their job. Hoping someone is sitting by the front desk to let you in to register as the doors are locked 24/7 or you will be standing there for a while. I really hope you don’t run all your hotels this way. The positives were as follows: I could easily walk there from the airport. (This is something you and your employees didn’t do anything about) I am sure it is possible to run a budget hotel and make it a nice place to stay, you and your team don’t seem to be able to do that. While I am only visiting Juneau for work purposes maybe 3-4 weeks out of the year, I don’t think I will choose to stay here again.

This review is relatively objective - this USA road trip encompassed 5 properties in Alaska over 9 nights and a total of 25 over 47 nights. We stayed for 3 nights in June. Excellent pick up from the nearby airport (no noise)/drop off at the ferry port at Auke Bay. Our Deluxe room was large enough, comfortable and well equipped. Twin beds were not available, so a roll up turned the queen bed room into a twin. The shutters were not blackout, so the early sunrise did intrude. Decent linen and towels. The property, which is an old converted house ,felt welcoming and comfortably ‘non chain hotel’ furnished. Plenty of parking out front for those driving. No elevator for anyone with a mobility problem. Check in was efficient, but one of the issues we encountered was that none of the staff had any idea about the public buses that run directly in front of the hotel into town, locally and close to the Mendenhall Glacier NP. Yes there is a shuttle downtown (if you want to experience a massive ‘cruise ship alley’ shopping experience ) but the local buses ran everywhere (every 30 mins) and were tremendous value/much more convenient. No attempt made to even find the necessary information for us and no handouts/timetables available. At a hotel of this standard we expected better. Breakfast was to a decent standard, however, we did not appreciate being pestered/hassled upon completing breakfast to order content/time for the following day! A restaurant is advertised both on TA and on the roadside hotel board. Yes, dinner is available, but on a very limited ‘pre order’ menu.There is no liqour licence and we were brusquely told that we couldn’t drink our own wine with the meal as there were ‘under age’ employees on the premises. Not at all acceptable for a hotel of this class/price. Dining atmosphere zero! There are dining options available locally of the pizza/diner variety. What could have been a wonderful experience was marred by the above issues.