Hotel in zona Alaska State Museum, Juneau

We spent 4 nights in the hotel as part of a multi stop trip to USA. Check in was easy and staff were helpful. The room itself was large, clean, but a little dated. We were overlooking the front of the hotel and car park, and would have benefitted from some kind of privacy/net curtain at the window. There was a huge amount of storage space, a fridge and a coffee making facility. Staff in the kitchen did provide us with milk for a cup of tea. The rooms were not service daily, but on request. Toiletries are provided but are of the very small travel variety; not very environmentally friendly and fiddly. We ate in the restaurant. Service was quick and the portion sizes were huge. Location was great for downtown Juneau.

Hotel is on the older side but very clean. Not open for breakfast, but they give you a paper bag with a water bottle and some snacks at check in. Juneau is so small that any location is a good one, and I found the bed comfortable. Updated furnishings, tech and a full service restaurant would improve the experience, but I managed just fine. My only real complaint were all the homeless people who stand outside the door and immediately panhandle as soon as you walk outside… not sure if the hotel can fix this or not, just a sign of the times.

I stayed for four nights in early May 2023. I was pleasantly surprised. These are a few other things that I really liked. • free parking directly behind the hotel • housekeeping service every day • fantastic Central location • ultra friendly and helpful staff • upgrade to a decent size one bedroom King suite • fast, free Wi-Fi These are the things that I didn't like so much. • room was stuffy at night, even with the windows open • no drain plug in the bathtub. Had to improvise with a bottle cap.

Very pleased with this hotel. We were in the 1 bedroom suite. Plenty of space. Looks to be recently remodeled. We stayed a total of 4 nights during 3 separate stays. The staff was great at dropping us off twice at the airport and at the ferry terminal and picking us up. All staff members we interacted with were very helpful. Not to many choices within walking distance to eat, but we quickly figured out the bus system. The Valley Restaurant nearby has good food.

This review is relatively objective - this USA road trip encompassed 5 properties in Alaska over 9 nights and a total of 25 over 47 nights. We stayed for 3 nights in June. Excellent pick up from the nearby airport (no noise)/drop off at the ferry port at Auke Bay. Our Deluxe room was large enough, comfortable and well equipped. Twin beds were not available, so a roll up turned the queen bed room into a twin. The shutters were not blackout, so the early sunrise did intrude. Decent linen and towels. The property, which is an old converted house ,felt welcoming and comfortably ‘non chain hotel’ furnished. Plenty of parking out front for those driving. No elevator for anyone with a mobility problem. Check in was efficient, but one of the issues we encountered was that none of the staff had any idea about the public buses that run directly in front of the hotel into town, locally and close to the Mendenhall Glacier NP. Yes there is a shuttle downtown (if you want to experience a massive ‘cruise ship alley’ shopping experience ) but the local buses ran everywhere (every 30 mins) and were tremendous value/much more convenient. No attempt made to even find the necessary information for us and no handouts/timetables available. At a hotel of this standard we expected better. Breakfast was to a decent standard, however, we did not appreciate being pestered/hassled upon completing breakfast to order content/time for the following day! A restaurant is advertised both on TA and on the roadside hotel board. Yes, dinner is available, but on a very limited ‘pre order’ menu.There is no liqour licence and we were brusquely told that we couldn’t drink our own wine with the meal as there were ‘under age’ employees on the premises. Not at all acceptable for a hotel of this class/price. Dining atmosphere zero! There are dining options available locally of the pizza/diner variety. What could have been a wonderful experience was marred by the above issues.