Dolce by Wyndham Versailles - Domaine du Montcel

Disappointing Experience – Not Friendly and definitely not family friendly. We’ve stayed in many 4 and 5 star hotels around the world, and have never felt less welcome. Instead of being treated as valued guests, we were made to feel like problems to be managed. This hotel is simply not suited for families. In fact, my advice to management would be to market it as adults-only, not that I would have been impressed if we had just been there as a couple. Listing a pool as a feature when it can only be accessed by prior booking for a single hour is misleading – whether you’re travelling as a couple or a family. To make matters worse, there are no drinks served by the pool, removing any sense of holiday relaxation. The pool staff were unfriendly and overly officious. (Our kids age 11 & 14, are ridiculously well behaved, (sometimes I have to encourage them to live a little bit) the staff kept asking them where we are, when we were on a sun lounger less than 5 meters away. The reality seems to be that the spa and pool facilities are far too small for the number of guests and suites. Our room wasn’t set up– sofa bed with no sheets or duvet provided, and we were told they would have to sleep without one because housekeeping had already closed. Following complaint they resolved this but it was very frustrating. Overall, a disappointing stay.

Lovely venue is a disappointment I really wanted this to be an amazing stay. We took the Presidential Suite, as this stay would be the last two nights of our Paris vacation. The venue itself is very pretty. The one really hard-working bellman in amazing. But everything else is a huge disappointment. I think this is a case of a new hotel desperately trying to get its service staff in order. We were able to get into the Presidential Suite an hour and a half after the promised check-in time. There was a nice basket of fruit and a welcome note...but no water anywhere in the suite, nothing in the mini fridge (not even a paid mini-bar), and the phone did not work, so we could not order room service. Vending machine on the floor was broken. We found several small items in the suite that had been left by the previous visitor - so the room was not checked after cleaning. There was nothing open for coffee between 10:30 and noon on Sunday (so no coffee if you slept in). The spa was a disappointment. They were out of robes when we checked in (to get one, we would have to walk in the rain back to the main hotel and walk back). We were offered a second towel instead. The sauna and rain shower experience were both broken. The air conditioning in the room was broken and we could not turn down the fridged air - the room was 64 degrees the entire stay. No effort to fix it. There was no baggage assistance available when we checked out at 7am, so we had to carry our heavy bags down a flight of stairs. Can't recommend.

Property was just as advertised, clean, luxurious and the staff were lovely and very accommodating. Great for honeymoons or get away but is a little far from central Paris but is 10 mins away from a train station and the Ubers are quick!

Excellent hotel in tranquil setting, super staff! I had a fantastic time, it was so handy to the Versailles Palace & yet it was lovely tranquil hotel away from all the crowds, food was great & the staff were wonderful, we would definitely go back.

Great place!! Location site and hotel are great. Since it's new they still have some things to get better at. No ice bucket in the room. Not sure why charge 15 euros to get 2 glass of champagne serve to your room lol