Estancia Vik

The setting is beautiful, but the service fails to live up to the expectations and price. Despite only having 12 rooms, the hotel fails to provide a truly personalised service that makes you feel at home. Outside one of our rooms, they started setting up a massive event WITHOUT WARNING THE GUESTS. Imagine our surprise opening the windows in our pyjamas to see a dozen men quite literally outside. Within a metre of our window. We had to spend the rest of the day changing with the curtains closed, as they were also outside our bathroom window (which has no curtains). Please find photos attached. It is important to note that ours was the only room that was boxed in by these structures and again, they did not give us even a warning about it. Much less try to repair the damage done to our last day of holiday. When we brought this up, the manager Guillermina was completely unhelpful and arrogant. She offered no reparations or solutions, not even a bottle of wine or lunch, for our trouble. Another member of staff made the unhelpful suggestion of enjoying the hotel’s common areas — as if that is any comfort for not being able to use the room we paid for. Food is average at best. Most of the reservations they suggested were also for average restaurants which totally lacked any ambiance. And once again, Guillermina made us feel like suggesting and booking places for us was a massive inconvenience to her. We know for a fact we are not the only guests who had problems with her bad attitude as it was a conversation point between us guests at the pool. The highlight of this hotel was Melina, who was the only staff member who was helpful enough to even attempt to get us a reservation in order to make amends for the room situation. We are sincerely grateful for her trying to save our holiday. We would never return to this place - not so much for the event situation, but for the hotel’s lack of attempt to make any reparations or acknowledgement of wrongdoing.

Skip the barbecue. Everything was very slow and disjointed—side dishes served well after the mains for example. Also expect some odd meats such as sweet blood sausage. $95 a person (with half payment before dinner). Estancia is a lovely setting so go for sunset and a drink.

Lugar com uma paz unica, fomos entre um grupo de 24 amigos da confraria do vinho , foram dias de uma experiência unica, gerencia nos deu uma atenção especial inclusive ajudando a montar o roteiro em outras vinícolas, minha parada obrigatória em José Ignacio sempre vai ser a Estancia Vik

La realidad que este hotel vale la pena en todo sentido. Fui con la expectativa de que era un hotel 5 estrellas, pero al estar ahi todo es mucho mejor que en fotos. Todo esta impecable, obras de arte por todos lados, el restaurante tiene buena carta, podes tomar clases de polo, podes cabalgar, hacer kayak, etc. Fui a quedarme a una noche para ver como era la estancia y la verdad me hubiera quedado muchos mas dias! Al ser un hotel con pocas habitaciones el servicio es muy bueno. Los cuartos son ambientes grandes y todos tienen vista. SIN DUDA VOLVERIA. Ubicacion: Esta en jose ignacio a 13 minutos de la playa. Parece que el camino es largo pero se hace rapido, es todo derecho y ya llegas al centro de jose ignacio. Es un lugar para ir si o si con auto. Comidas: Fui a almorzar y al desayuno del hotel. Todo IMPECABLE

É um hotel 5 estrelas, funcionando em uma antiga casa de fazenda em estilo colonial, com quartos enormes e decorados com pinturas de vários artistas: cada quarto tem o nome de algum famoso ligado às artes. O hotel é lindo, mas peca por coisas básicas, mesmo com um bom atendimento. Como o hotel fica longe de tudo, ficamos nele porque tinha restaurante próprio, só que no dia em que lá estivemos, estava tendo um evento e o restaurante não estava aberto aos hóspedes. Ainda, os participantes do evento circulavam por todo o hotel, inclusive nas varandas dos quartos, tirando qualquer privacidade. Mas o pior mesmo foi o barulho/música que era para durar até às 22h, mas passou das 23h. Outros pontos negativos: no banheiro, o chuveiro inundava tudo, pois não tinha separação nem desnível. Já as camas não tinham tomada ao lado para carregamento de celular. Para um hotel 5 estrelas e isolado, deixou a desejar.

Fiquei 5 dias e tive uma experiência perfeito! Serviço impecável, equipe simpática, atenciosa e disponível! Paisagem incrível, acomodações únicas. Recomendo fortemente! Era "fora de temporada" mas em nada diminuiu a experiência! Estão de parabéns! Voltarei!