Hotel CIQ @ Wong Ah Fook

Location is good but can improve the room cleanness. No water heater.

Last minute booking to take nap as way back to my house was flooded. Overall satisfied, location was opposite to Police Station, so it is very safe.

Room: Superior King Room Date: 8 Sep - 11 Sep The location was just a short walk from the Custom CIQ. The room assigned to me was 301, located right by the elevator. It has a king‑size bed but is smaller than a studio. The window can be opened from the inside. No smoking is allowed in the room. I had to pay a deposit of RM100 (~SGD 30). We receive only one room key; no extra keys are provided. The air‑conditioning was quite cold. The safe could not be used, and they gave no instructions on how to operate it. Only Singapore TV channels are available—no Netflix or anything similar. The bathroom can accommodate two people, but you need to request an extra floor mat (which we didn’t do) because water leaked out of the toilet even when the door was closed. At checkout, I forgot to retrieve the deposit and to inform my in-laws about it. When my father‑in‑law called the hotel, they claimed the deposit was withheld because the bed sheet was dirty (which is not true). I still have the receipt. They never asked me for anything during the checked out, so how can they say they never returned it? I believe our room was the cleanest of all, since I tidied it before I left and threw rubbish in the bin. This was my first time booking there and will also be my last.

1) Hotel is clean, quiet, and well maintained. Good location, very convenient. 2) All counter staff are very friendly, polite, and approachable. 3) Quick check in/out. 4) Understand guest's needs and attend to requests promptly. Hope to see the following improvements: 1) To provide 2 pillows on each bed if possible 2) To add shelf above basin for toiletries such as shaver, washing cream, toothbrush etc 3) To add more hooks for clothes 4) To provide more bathroom floor mat/towel as the bathroom floor is very slippery 5) Bedsheet and bath towel look old, and it seems that they have been used for a period of time.

Great location, clean room, budget price, walking distance to many good eateries.

Overall it is average in cleanliness and service, but the location is convenient and a good spot around the area.